Customer service agent

Overview

Languages

Bilingual

• College/CEGEP
• Customer service management

Experience

2 years to less than 3 years

Hybrid

Work must be completed both in person and remotely.

Responsibilities

• Answer written and oral inquiries
• Address customers' complaints or concerns
• Answer inquiries and provide information to customers
• Maintain records and statistics
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Receive and log complaints
• Answer clients' inquiries and provide information
• Document and prepare invoices and work orders
• Follow-up on issues with work orders
• Help with scheduling and workflow

Additional information

• Reference required

• Attention to detail
• Fast-paced environment
• Work under pressure

• Cellular phone
• Internet access

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Honesty
• Quick learner
• Versatility

Benefits

• Group insurance benefits