Client Solutions Specialist (eCommerce)

Location: Concord, Ontario

Shift Time: 8:00am to 4:30pm (In-Office)

Reports To: President

As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

Aligned with the company’s organizational goals and OKRs, this role plays a key part in driving success by ensuring that all operations and solutions are designed to support the achievement of these objectives, ultimately contributing to sustainable growth.

Key Responsibilities:

• Client Integration and Account Management

1. Oversee the full client lifecycle, including onboarding, integration, and ongoing account maintenance.
2. Act as primary point of contact for client integration and escalations, providing tailored warehousing and transportation solutions.
3. Collaborate with Clients, WMS & TMS - IT departments, and other third-party vendors to align client needs with operational capabilities.
4. Support sales growth by attending sales calls and meetings, providing insight into our solutions to help secure new clients and expand business opportunities.

• Quoting and Proposal Support

1. Prepare accurate quotes for RFPs and RFQs, ensuring competitive, and comprehensive, client-specific solutions.
2. Analyze client requirements, proposing innovative client specific, and cost-effective warehouse and transportation solutions.

• Technical Integration and Optimization

1. Manage and execute API and EDI integrations with carriers and clients to streamline operations for communications.
2. Optimize the processes within our WMS and train clients and NAFF personnel to utilize its full functionality.
3. Develop workflows and processes that enhance operational efficiency and meet client needs.

• Data Analysis and Reporting

1. Monitor, analyze, and report on internal and external key performance indicators (KPIs) to track operational success.
2. Provide actionable insights to drive continuous improvement in warehouse and transportation operations.

• Collaboration and Training

1. Train warehouse, and inventory personnel along with clients on WMS functionality and operational best practices.
2. Work closely with cross-functional teams, including sales, inventory, warehouse operations, and IT, to align strategies and ensure client satisfaction.

Mindset & Personality:

• Excellent communication and interpersonal skills for client and internal interactions
• Strong problem-solving abilities and a proactive approach to overcoming challenges.
• A bias for action, identifying opportunities with a continuous improvement mindset.
• Proven ability to train and mentor warehouse and inventory personnel in optimizing operations.

Professional & Educational Background:

• Bachelor’s degree in supply chain management, Logistics, Business Administration, or a related field.
• API and/or EDI certification is an asset.
• 3 to 5 years of experience in logistics, transportation, or warehousing environments, with a focus on client-facing roles and API/EDI Integration.

Skills & Ability:

• Proficiency in warehouse management systems (WMS) and transportation management systems (TMS).
• Strong understanding of EDI and API Integrations, with experience implementing and managing them.
• Expertise in quoting, preparing RFPs and RFQs, and developing logistics solutions.
• Familiarity with GDP, ISO 13485, food products, and DG compliance standards is an asset.
• Advanced skills in data analysis and reporting on KPIs.

Effort & Working Conditions:

• Office/Warehouse Environment

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above-standard benefits with opportunities for professional growth
• Extended health benefits
• Dental care
• Vision care
• Employee Assistance Program
• Life insurance
• RRSP program

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.

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