5820-2 LA Customer Care Agent (Hybrid)
Konica Minolta Business Solutions Canada Ltd. Mississauga
POSITION PROFILE To provide excellent customer service to both external and internal customers calling and or emailing in for problem solving. KM Customer Care Representative is responsible to provide the best solutions to customers either by maximizing first call resolution or issuing a trouble ticket to the appropriate administrative team.
SUMMARY OF KEY RESPONSIBILITIES 1. Answer all incoming customer calls and emails in a professional manner 2. Ensure all meter reads are entered in SAP accurately 3. Monitor trouble tickets to ensure our customers are satisfied with the results 4.
-up to co-workers during vacations, special projects and other extended leaves 7.
Perform other duties as assigned by the Billing Manager or designate KEY RESPONSIBILITIES / DUTIES Incoming Customer Calls
SUMMARY OF KEY RESPONSIBILITIES 1. Answer all incoming customer calls and emails in a professional manner 2. Ensure all meter reads are entered in SAP accurately 3. Monitor trouble tickets to ensure our customers are satisfied with the results 4.
Review and validate new contracts for billing accuracy 5. Work through daily assigned trouble tickets to ensure appropriate resolution is in place 6.
Act as back-up to co-workers during vacations, special projects and other extended leaves 7.
Perform other duties as assigned by the Billing Manager or designate KEY RESPONSIBILITIES / DUTIES Incoming Customer Calls
- Answer all incoming customer calls in a polite and professional manner
- Provide excellent customer service to customers by listening and providing accurate responses
- Review and examine customers’ accounts to better facilitate customer issues
- Identify and analyze root cause of problem(s) experienced by customers
- Provide solution(s) to customer problem(s) as appropriate Customer Help Emails/Faxes
- Provide written responses to all incoming emails in a timely and professional manner
- Ensure all emails are responded to within our customer SLA guidelines
- Review thoroughly what the customer email is requesting, and investigate accordingly before responding to customer with a resolution Data Entry: Meter Reads
- Process all assigned meter reads daily by entering in SAP accurately and in a timely manner
- Analyze all meter reads to determine if reading is accurate to process in SAP or incorrect by comparing to previous billed meter read history Customer Resolution: Daily Audits
- Contract Validations
- Review new contracts set up in SAP for billing accuracy
- Compare and identify potential errors between new contracts in SAP and hard copy contract agreements
- Take additional steps to correct any existing contract errors by contacting the appropriate team for correction Other Duties/Projects
- As assigned SKILLS/QUALIFICATIONS
- Minimum Grade 12 education
- Ability to handle various related items simultaneously
- Strong interpersonal and professional telephone communication skills
- Excellent listening and attention to detail
- Ability to work under pressure
- Ability to organize daily tasks to ensure deadlines are met
- Proficient in Microsoft Window programs (Outlook, Excel)
- Excellent grammar and written communication skills
- Bilingual (French & English) written/verbal are REQUIRED Konica Minolta Business Solutions (Canada) Ltd.
is an equal opportunity employer.#KM
Mississauga
of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Customer Service Agents are based out of one of our 56 DriveTest Centre locations.
Bring your expertise and customer service...
Solex Immigration IncBrampton, 16 km from Mississauga
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
1 to less than 7 months
On site
Work must be completed at the physical location. There is no option to work remotely.
Internship
This...
Brampton, 16 km from Mississauga
of a professional team which supports operations at all DriveTest Centres across Ontario on behalf of the Ministry of Transportation. Customer Service Agents are based out of one of our 56 DriveTest Centre locations.
Bring your expertise and customer service...