[ref. a19503617] Customer Service Representative/Inside Sales - Brampton

Simultaneously, the candidate should possess business development acumen to drive sales growth.

Responsibilities:

• Address customer queries and complaints through phone or email, ensuring a high level of customer satisfaction.
• Utilize knowledge of our products or services to sell to customers, effectively dealing with objections and closing sales.
• Maintain accurate records of interactions with customers and manage customer accounts.
• Generate sales leads, identify prospective customers, and assess their needs.
• Develop relationships with potential clients over the phone and through email communication.
• Satisfy individual customer service, as well as sales, targets.
• Coordinate with the sales team to set up customer accounts, monitor sales progress, and tackle obstacles.
• Provide feedback on customer needs, problems, interests, competitive activities, and potential for new products and services.