[ref. a19503617] Customer Service / Order Management - Brampton

Are you passionate about delivering exceptional customer service and playing a key role in supporting sales operations?

If you thrive in a fast-paced environment, excel at multitasking, and have strong communication skills, we’d love to hear from you!

Key Responsibilities:

• Serve as the main point of contact for customers through phone and electronic communications.
• Accurately enter orders into the system and send timely order acknowledgments to customers.
• Organize workflow to meet both customer and internal deadlines.
• Keep customers informed about any changes to their orders and provide updates on pricing and delivery schedules.
• Collaborate with various teams internally, including the Scheduler, Sales Manager, Sales Reps, Traffic Manager, and Freight Forwarder to ensure smooth order fulfillment and shipping processes.
• Prepare export documentation for international shipments, including IMOs, CERS, and VGM reports.
• Monitor open orders weekly and coordinate shipments with the shipping department.
• Handle and resolve customer concerns or complaints, escalating them to management when necessary.
• Create and maintain customer accounts, ensuring all records are accurate and up to date.
• Provide general customer assistance and information, directing calls or inquiries to the appropriate department or team member as necessary.
• Attend internal meetings, and participate in trade shows as needed to support sales efforts.