IT Transformation Manager - Senior Salesforce Technical Consultant - Toronto
Job description
We are seeking an experienced Salesforce Technical Consultant with deep expertise in Experience Cloud, Sales Cloud and Service Cloud. The ideal candidate will be highly skilled in Apex development, Lightning Web Components (LWC), Flows, Triggers, and Integrations, with hands-on experience implementing Conga and DocuSign solutions.
You will work closely with cross-functional teams to design and deliver scalable, high-performing Salesforce solutions that support business processes across customer experience, sales, and service operations.
Your role:
- Design and implement end-to-end Salesforce solutions across Sales, Service, and Experience Cloud platforms.
- Develop scalable custom solutions using Apex Classes, Triggers, LWC, Aura Components, and Visualforce as needed.
- Configure and automate business processes using Flows, Process Builder, and other declarative tools.
- Lead or support Experience Cloud implementations including custom branding, access control, and user experience optimization.
- Integrate Salesforce with third-party systems via REST/SOAP APIs, middleware tools, and custom services.
- Implement and customize Conga Composer, Conga Sign, and DocuSign for document generation and e-signature workflows.
- Work with business analysts and stakeholders to gather requirements and translate them into technical designs.
- Provide guidance on Salesforce best practices, coding standards, and scalable architecture.
- Support testing, deployment, and post-go-live enhancements.
- Create and maintain system documentation and user guides.
Your skills and experience:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 6+ years of hands-on Salesforce development and implementation experience.
- Proven expertise in Experience Cloud (Communities) and experience in Sales Cloud and Service Cloud.
- Strong proficiency in Apex, Lightning Web Components (LWC), SOQL/SOSL, and Salesforce Flows.
- Experience building and managing complex Experience Cloud sites.
- Solid understanding of Salesforce integration patterns and experience with REST/SOAP API.
- Hands-on experience with Conga Composer, Conga Sign, and DocuSign.
- Salesforce Platform Developer I Certification (required).
- Salesforce Platform Developer II, Sales Cloud Consultant, or Experience Cloud Consultant certifications (preferred).
Nice to Have:
- Familiarity with DevOps tools like Gearset, Copado, or CI/CD pipelines.
- Experience with Agile/Scrum development methodologies.
- Experience with data migration tools (Data Loader, Data Import Wizard).
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
- Flexible work
- Healthcare including dental, vision, mental health, and well-being programs
- Financial well-being programs such as 401(k) and Employee Share Ownership Plan
- Paid time off and paid holidays
- Paid parental leave
- Family building benefits like adoption assistance, surrogacy, and cryopreservation
- Social well-being benefits like subsidized back-up child/elder care and tutoring
- Mentoring, coaching and learning programs
- Employee Resource Groups
- Disaster Relief
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries.With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to
engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get the future you want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed.Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.