Sr. Business Analyst to establish the CRM CoE with our Higher Education client

Sr. Business Analyst to establish the CRM CoE with our Higher Education client Duration: 6 months to start (April 2025) Location: Etobicoke, ON (2x/week) Job Responsibilities: Support facilitating change in process, applications and associated infrastructure Lead and conduct business work processes including business process re-engineering Lead workshops and one on one sessions with both business and technical staff to elicit and document requirements, business and data process flow and strategies Work closely with the functional areas to optimize business processes, think innovatively and take advantage of application functionality to improve departmental and crossdepartmental functions Prepare information technology business cases, impact analysis specifications, cost/benefit analysis and gap analysis Translate user requirements into functional specifications for use by IT technical staff including system design specifications, data integration logic, operating characteristics and user interfaces Develop and maintaining positive relationships with various stakeholders Work with business units on campus to drive adoption and create value when leveraging technology solutions to satisfy business needs Facilitate and manage communications and relationships throughout the project life cycle Supporting QA test planning and preparation, test execution, verification of test results and coordination of user acceptance signoff Strong consulting expertise and the ability to independently identify, investigate and recommend appropriate approaches and strategies Must haves : 8+ years of experience as a Business Analyst 4+ years of experience implementing CRM systems Nice to haves: Agile Product Ownership (ICP-APO), Professional Scrum Product Owner (PSPO), and/or Certified Scrum Product Owner (CSPO) certifications are an asset Higher Education sector experience is an asset Apply