Subject Matter Expert & Team Lead
Job Summary
Job Description
What is the opportunity?
Team Manages and leads a Department of leasing transaction experts in a client fulfillment/servicing Centre, operationalizing client care strategies, providing direction relative to the identification of process and efficiency improvements, problem resolution and the integration/implementation of new initiatives and activities.Responsible for the attainment and maintenance of established service standards (ie. Client Service Commitments). Accountable for the delivery of the department/functions goals and objectives, while managing against business plan, operational/credit risk mitigation and enhancing the client experience
What will you do?
Provides quality leadership and direction to employees in a centralized fulfillment and servicing environment who:
- Act as a single point of contact – middle office - for RBC clients, Leasing Sales Managers, Leasing Vendors and legal parties providing deep knowledge and experience of RBC Leasing products and services to ensure a positive client experience and mitigation of risk. Responsible for efficient and effective end to end co-ordination and service delivery of standard leasing transactions and required documentation etc.. completed in accordance with applicable level of priority
- Responsible for Business Planning development and management relative to RBC strategies and business/functional objectives.
- Lead, execute and escalate service quality initiatives to provide consistent service within established Client Service Commitments
- Takes ownership of escalated client and/or sales/service partner issues as a priority ensuring resolution at source. Works with team to complete cause and effect analysis ensuring gap mitigation plans are implemented
- Provides operational direction by identifying and planning service improvement options
- Responsible for all efforts to institutionalize “operational/credit risk” within a Centre
- Plays active role in building both internal and external networks to capitalize on business opportunities and sales/service efficiency and effectiveness. Strong ability to create win-win outcomes through partnerships.
- Leads and directs RBC/RCAP and/or product/process initiatives with senior management.
- Ensures adherence of Operations Risk, Compliance and AML policies, processes and procedures as per Folio guidelines to mitigate operational/credit risk
- Ensures Department employees are aware of RBC Key Behaviours and consistently demonstrates their positive impact on business and individual performance: Put clients first, Collaborate as partners, Develop people, Act on our accountabilities, Make decisions faster and Prioritize for greatest impact
Managerial Excellence:
- Ensure that employees understand RBC vision, as well as support and reinforce targeted behaviours that contribute to RBC goals.
- Champions Coaching Routines for department – rounds, direct report coaching, joint sessions, weekly/monthly goal setting and reviews, semi annual performance assessments and employee development plans.
- Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.
- Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset.
- Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
- Leads a diverse team ranging with 6-8 direct reports consisting of: PL09 Associates
- RBC clients
- RBC Management team and employees
- Leasing Sales Managers
- Suppliers
- RBC Legal & RBC Tax
- Canadian Banking Sales, CB Operaitons and Technology and Operations service partners
What do you need to succeed?
Must-have:
- Previous People Management experience – minimum 3 years
- Previous Lending/Leasing experience
- Strong knowledge of MS Office (Excel and Word).
- Centre of expertise on equipment financing documentation. Knowledge and understanding of credit policies, security documentation, systems abilities and policies.
- Proven ability to manage highly effect teams through change
- Excellent written and verbal communications.
- Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task.
- Demonstrated ability to solve problems by generating, evaluating and implementing alternatives.
- Detail-oriented and able to understand the terms and conditions of the contracts.
- Ability to work well within a team and independently
Nice to have:
- Strong knowledge of lease, financing and ancillary documentation.
- Superior understanding of PPSA laws across the country
- Strong knowledge of T-Value, HP Calculator
- Bilingual
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- We are proud to offer a comprehensive compensation program which includes a competitive salary, bonuses, flexible benefits.
- Leaders who support your development through coaching and managing opportunities
- We promise you’ll work in an inclusive, collaborative, progressive, and high-performing team
- We have a world-class training program in financial services
Job Skills
Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management
Additional Job Details
Address:
885 GEORGIA ST W:VANCOUVER
City:
VANCOUVER
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-03-03
Application Deadline:
2025-03-14
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.