[ref. d29600918] Senior Manager, Global Reconciliation Services - Toronto
Job Summary
Job Description
What is the Opportunity?
The role is responsible for the seamless execution of all reconciliation related activities for an assigned portfolio of GL Reconciliation and Attestation activities. It provides clear direction relative to the identification of process and efficiency improvements, problem resolution and the integration/implementation of new initiatives and activities.The role ensures that all SLAs and policies relative to reconciliations are being consistently adhered to across the team. This position is responsible for enhancing relationships with business partners and clients, enriching service offerings through continuous improvement, reporting processes, and enabling team performance.
What will you do?- Develop and implement leadership routines to ensure high quality service to all clients, including proactive issue identification, resolution and achievement of service levels
- Develop and reinforce a continuous improvement mindset in the team through effective coaching and development routines focused on efficiency and effectiveness enhancements
- General Ledger Attestation Policy, RBC Enterprise Privacy Risk Management Policy, SLAs and GRS operational controls
- Acts as the functional bridge between Platform Finance and Global Reconciliation Services by providing high level summaries of monthly results, identifying opportunities for onboarding of additional work and working together on initiatives impacting reconciliations
- Develop and implement open and clear lines of communication with our service and business partners, including the creation of regular updates, check-ins and progress reports
- Takes ownership of escalated service issues ensuring resolution at source and reinforces with the team to complete cause and effect analysis and mitigate gaps
- Ensure appropriate tracking, measurements, reporting, and evaluation processes are firmly established to effectively monitor team performance
- Partner with Platform Finance or other business partners and advise them on structuring reconciliation processes around new lines of business and the impact to reconciliations of changes to existing lines of business
- Ensure that employees understand RBC’s vision, as well as support and reinforce targeted behaviors that contribute to RBC goals
- Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
- Leverage the value in unit, department, and enterprise-wide teams to develop better solutions and achieve a cross-enterprise mindset
- Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities
- Manages 5-10 direct reports, team of up to 30 FTE
- Responsible to manage day to day operations onshore
- Responsible for all internal and external audit and SOX requirements
- Responsible for ensuring a positive client experience
- 7 + years’ experience in the financial services industry
- Strong knowledge of the operational processes of GL reconciliation and controls
- University degree, accounting designation or equivalent experience required
- Sense of urgency, ability to handle multiple demands amidst submission deadlines
- Highly developed communication, presentation and interpersonal skills
- High level of initiative and motivation
- Strong problem management skills
- Change management minded
- People management experience
- Expert knowledge of all Regulatory and Compliance rules as follows;
- Enterprise General Ledger Attestation Policy
- Internal Audit reviews
- SOX
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Opportunities to do challenging work.
- Opportunities to build close relationships with clients.
RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:
- Drives RBC’s high-performance culture
- Enables collective achievement of our strategic goals
- Generates sustainable shareholder returns and above market shareholder value
#LI – Hybrid
#LI – POST
Job Skills
Adaptability, Crisis Management, Decision Making, Delegating Tasks, Group Problem Solving, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Process Improvements, Time Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-06-13
Application Deadline:
2025-09-06
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.