Full Time Customer Service and Sales Representative (Contact Centre - Remote)

We are committed to fostering a fun and supportive environment that helps shape you into an exceptional professional. Become part of a company that prides itself on delivering exceptional services to our esteemed clients.

Successful candidates MUST be available to start November 18, 2024.

This is a permanent full-time opportunity that operates any five (5) days a week with a rotational schedule between the operating business hours of: Monday to Sunday: 8:00AM to 10:00PM EST

We offer the flexibility to work remotely after 4 weeks of onsite training.

Perks:

• Seamless hybrid work experience - Onsite training integrated with a flexible hybrid work model
• Support with immigration and PR applications (responsibilities for this job align with unit group 6221 – Technical sales specialists - wholesale trade)
• Monthly contests with cash and prizes awarded
• Benefits/Health Care Spending Account
• Perkopolis Discount Program including store discounts, rental discounts, ticket discounts, travel discounts and more!
• Career and Leadership Development - we are looking for top talent individuals that can grow with us!
• In depth training at the start of employment with continuous development and ongoing training throughout
• Rotational work schedule

Responsibilities:

• Provide insights for product or service refinement to align with client specifications
• Evaluate clients' requirements, propose suitable goods or services, and negotiate pricing and sales conditions
• Identify and engage prospective clients
• Cultivate and nurture sales connections with existing clientele
• Estimate installation and maintenance expenses for equipment or services
• Manage sales agreements and uphold client databases
• Collaborate with clients post-sale to address concerns and deliver ongoing assistance
• Resolve technical issues pertaining to equipment functionality
• Foster and update technical expertise on products or services to elucidate features and address client inquiries
• Potentially offer instruction on equipment operation and upkeep

Qualifications:

• Flexibility to work various shifts
• Strong organizational skills and active listening abilities to determine the most suitable course of action
• Exceptional attention to detail with excellent written and verbal communication skills
• Proficiency in computer usage and data entry
• Prior experience in customer service, with a preference for experience in accounts receivable or contact centers
• Ability to handle multiple tasks efficiently in a fast-paced environment
• Sales experience is considered advantageous
• Physical presence in the province of employment is mandatory; the use of personal VPN services or IP maskers on company networks is strictly prohibited
• College diploma or university degree is considered an asset

• $17.20 per hour plus 4% vacation pay

Employment verification letters will be provided to successful candidates after the hire date upon request.

We are an equal opportunity employer.

Accommodations are available upon request at any point in the selection process. #1