Senior Manager, Learning & Leadership, Regulatory Compliance & Operations
Job Summary
Job Description
What is the opportunity?
Join our dynamic team at RBC Learning, where you'll play a vital role in empowering employees to achieve their full potential. Our team is dedicated to designing and delivering innovative learning experiences that drive business results and support the development of our people.
As a critical member of the Learning Enablement team, you’ll help us manage our regulatory compliance and operations risk across the Learning & Leadership ecosystem to enable our teams to move at pace, curating solutions that address business needs and support talent development across RBC.
Be part of a team that is shaping the future of learning and delivering the next-best skills for RBC employee career journeys.
What will you do?- Work collaboratively with the HR Operational Risk team to execute and fulfill aspects of the Enterprise Operational Risk Management (ORM) and Compliance Programs, including monitoring and managing all Regulatory Compliance Management (RCM) initiatives and information requests for Learning and Leadership; including ORMS Control Assessments.
- Partner with our EdTech team and HR Digital Solutions to support IT Risk Assessments and Issues Management and Processing Activity Risk Assessments (PARAs).
- Participate in the Risk Manager Community Network, community of contacts across HR teams. Provide team-specific knowledge, insight on team operating environment, raise risk-based issues, document risk statements and internal control activities.
- Act as a change agent to build awareness and knowledge within team, keeping Risk Owners informed on issues, opportunities and emerging risks.
- Support the establishment and operating effectiveness of controls that drive accurate and complete for RCM and ORM.
- Focuses on ensuring the Learning and Leadership team’s activities are compliant with regulatory expectations for data retention and internal risk frameworks as well as business continuity management.
- Partner with legal, risk and compliance teams to interpret requirements and translate them into processes and controls for Learning & Leadership governance.
- Introduce and embed process governance frameworks and standard operating procedures aligned with internal controls and compliance requirements to drive consistency and a controlled environment.
- Lead process improvement initiatives, conducting process audits and facilitating root cause analysis to optimize the end to end experience for learning studio, CoE partners and business-anchored learning partners.
- Evaluate, implement and manage systems (e.g. project management tools, content workflow platforms) to support team productivities and drive the adoption of technologies that support simplified processes
What do you need to succeed?
Must Have- Excellent collaboration and communication skills
- Attention to detail
- Critical thinking & Problem-solving
- Familiarity with risk identification, assessment, mitigation and monitoring tools and techniques within RBC
- Understanding of macro forces that could impact ops risk and regulatory compliance management for Learning and Leadership CoEs
- Expertise in developing and maintaining governance frameworks
- Familiarity with applicable regulations in the Learning ecosystem.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Business Continuity, Communication, Compliance Operations, Detail-Oriented, Governance Framework, Information Technology (IT) Risk, Internal Controls, Operational Risks, Operation Risk Management, Process Improvements, Professional Presentation, Regulatory Compliance, Regulatory Compliance Management, Risk Compliance, Risk Framework, Risk Management
Additional Job Details
Address:
180 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
HUMAN RESOURCES & BMCC
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-07-14
Application Deadline:
2025-07-28
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.