Director, Salesforce Development - Toronto
Job Summary
Job Description
RBC ClearTM is a green-field cash management division within RBC. The RBC ClearTM ecosystem includes a Salesforce platform that is used by both front-office personas (Sales, Account Managers) and back-office personas (Operations/Client Services, Implementation Managers).
This role will manage a cross-functional, geographically-disparate engineering team, that utilizes agile practices to deliver a high-quality platform with frequent releases. The role requires experience partnering with various business and operations teams to elicit requirements to build & maintain a best-in-class Salesforce ecosystem.
We are looking for someone with thorough understanding of a Salesforce FSC-enabled ecosystem, with experience supporting sales & operations teams in financial services (preferably corporate banking). It also requires experience communicating with non-Salesforce platforms (Azure and on-prem) using APIs, events and Salesforce-specific tooling.
What will you do- Lead the delivery of complex application development projects, ensuring alignment with client needs and business strategies focused on technology innovation. Overseeing the entire project lifecycle, including planning, execution, and delivery, while ensuring projects meet business requirements and timelines.
- Contribute to the company's overall Salesforce strategy, identify opportunities for innovation and improvement, and stay up-to-date with the latest Salesforce features and technologies.
- Collaborate with business, operational partners and vendors to build a best-in-class Salesforce platform.
- Provide guidance on technical design, architecture, and implementation of Salesforce solutions, including customization, integration, and security - ensuring high standards and quality of technical work.
- Provide direction, motivation, and development for management teams and key staff, ensuring high performance.
- Provide support in troubleshooting and resolving technical issues, ensuring the stability and performance of Salesforce applications.
What do you need to succeed:
- 15+ years professional technology experience with a minimum of 10 years of delivery experience on the Salesforce platform - experience in FSC
- Experience facing off with business line executives to collaborate on vision & report on progress.
- Experience managing a development team (with onshore & offshore resources).
- Hands-on coding experience with LWC, Apex
- Experience with Agile @ scale with Salesforce-specific DevOps tooling (Flosum preferred).
- Domain knowledge in banking (experience with Corporate Banking or Transaction Banking preferred).
- Ability to troubleshoot complex technical issues and find creative solutions.
- Ability to effectively communicate technical concepts to both technical and non-technical audiences, and to collaborate effectively with cross-functional teams.
Nice to have:
- Salesforce Certifications: Administrator / Advanced Administrator, Service Cloud Consultant / Sales Cloud Consultant, Platform Developer, Application Architect (Solution Architect and/or System Architect), Financial Services Cloud (AP Certificate)
- Experience with CRMD, Tableau, CPQ, Agent Force, Experience Cloud, Mulesoft
- Experience with public cloud architectures (Azure/AWS)
- Experience with modern microservices-based architectures
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance option
- Opportunities to do challenging work
#LI-POST
#TECHPJ
Job Skills
Application Development, Application Maintenance, Applications Architecture, Commercial Acumen, Enterprise Application Delivery, Information Technology Management, Information Technology Trends, Programming Languages, Salesforce (Software), System Applications
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-05-12
Application Deadline:
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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