Customer Service Representative

apartmentHardy Sales placeLangley calendar_month 
We are seeking a customer service representative to join our team and provide exceptional support to our valued customers. The ideal candidate will have strong communication skills, a passion for helping others, and the ability to problem-solve effectively.

As a customer service representative, you will be responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction.

If you are a customer-focused individual with a passion for helping others, we would love to hear from you. Please submit your resume and cover letter to amurnaghan@hardysales.com to apply for the customer service representative position.
Hardy Sales is a local, family-owned and operated wholesale food distribution company since 1982.
www.hardysales.com
Responsibilities
  • Respond to customer inquiries via phone, email, in a timely and professional manner
  • Resolve customer issues and complaints with empathy and efficiency
  • Process orders accurately
  • Maintain customer records and update information as needed
  • Collaborate with other team members to ensure a seamless customer experience
Qualifications
  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Proficiency in Microsoft Office and customer service software
  • Ability to work in a fast-paced environment and multitask effectively
Company information
  • Family owned and operated business since 1982
  • Perishable food distributor across Canada, specialized in meat, deli and seafood
  • Head office in Langley BC and second office in Calgary AB
Job Type: Full-time
Pay: $19.50 per hour
Expected hours: 40 per week

Benefits:

  • Company events
  • Discounted or free food
  • Extended health care
  • On-site gym
  • Paid time off
  • Profit sharing

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • Do you have your own vehicle? (no public transit to this location)

Experience:

  • Data entry: 2 years (required)
  • Customer service: 2 years (required)
  • Microsoft Excel: 2 years (preferred)
  • Administrative: 2 years (preferred)

Work Location: In person

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