IT Support Technician

Overview:

Our current focus is construction of the Blackwater Mine in central British Columbia approximately 160km southwest of Prince George and 450km northeast of Vancouver.

Artemis Gold received its BC Mines Act permit for Blackwater Mine in March 2023 enabling the project to move into major works construction.

Schedule: Monday to Friday

Responsibilities:

• Technical Support Provide fast, friendly support to users via tickets, phone, email, or in-person across four BC locations.
• Troubleshooting Fix hardware, software, and network issues, identifying root causes to prevent repeats.
• Access Management Set up and manage secure access to apps, networks, and systems using Azure and Active Directory.
• System Setup Install and configure computers, software, and devices, keeping them updated and secure.
• User Training Teach staff basic tech skills and create simple guides for self-help.
• Team Collaboration Work with IT crew to improve processes and user experience.
• Maintenance Check and maintain systems to avoid problems, suggesting upgrades when needed.
• Inventory Track IT hardware and software, including licenses and lifecycles.
• Issue Escalation Pass tough problems to senior IT staff with clear details.
• Documentation Update the IT Knowledgebase and internal records with solutions and configs.
• Projects Help with IT projects like upgrades or deployments.
• Travel Visit offices and mine sites for on-site support, following safety rules.
• On-Call Join the on-call rotation for after-hours emergencies, keeping users informed.

Qualifications:

Experience:

• Minimum 2 years in an IT support role, ideally supporting diverse user environments.

• Strong expertise in Windows OS and computer hardware troubleshooting.
• Proven experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook, MS Office).
• Solid understanding of networking basics (VPN, firewalls, IP, DHCP, DNS).
• Familiarity with cybersecurity essentials (virus/malware mitigation, authentication, data protection).

• Hands-on experience with ticketing systems, desktop support tools, and common software applications.
• Ability to independently troubleshoot and resolve technical issues, especially remotely.

Communication:

• Excellent customer service and listening skills to explain solutions clearly to nontechnical staff.

Personal Qualities:

• Confidence, patience, and diplomacy under pressure; ability to prioritize and multitask effectively.

Teamwork:

• Proven ability to collaborate with IT peers and other departments to solve complex problems.

Education:

• Diploma or degree in IT, Computer Science, or a related field (or equivalent experience).

Certifications (Preferred):

• CompTIA A+, ITIL Foundation, Microsoft (e.g., MS-900), or Cisco (e.g., CCNA).

Bonus:

• Familiarity with cloud tools

• Paid Time Off
• RRSP Matching
• Extended Health, Dental & Vision Care
• Disability Insurance
• Life Insurance
• Employee Assistance Program
• Cognitive Behavioural Therapy Programs

We strongly encourage applications from Indigenous Peoples. Members of Indigenous communities should clearly identify their status on their resume.