Bilingual Customer Care Coordinator

Position Summary: This role is primarily responsible for contributing to a high occupancy rate. This is achieved through demonstrating excellent skills in: tenant relations, communication, sales, administration and organization. Other projects and duties as required.

Responsibilities:

• Daily monitoring of national vacancy to identify trouble spots.
• Logging and responding to inquiries from prospective tenants
• Communicating with Operations regarding rental inquiries, applications, appointments and questions.
• Performing follow-ups with prospects, site staff, and operations managers with the intent to maintain 100% occupancy in all portfolios.
• Answering incoming sales and administration calls, booking appointments, liaising with operations.
• Reviewing call recordings and tracking designated KPI’s.
• Providing refresher training and coaching to operational staff.
• Monitoring live chat and text inquiries.

• Provide leasing support onsite when needed at our Quebec properties.
• Provide in-person sales reinforcement training as required.

• Bilingual (French/English) written and verbal
• Minimum 2 years sales experience
• College or University education
• Demonstrated history of outstanding customer relations skills
• Computer proficiency
• Excellent written and verbal skills
• Sound organizational skills with the ability to multitask
• Flexibility to work varying shifts within our hours of operation
• Contributes to team atmosphere