Non-Gaming Surveillance Operator - Calgary - ref. m62069615

Overview:

A structured Non-Gaming Surveillance Operator role is critical to the success of the River Cree Resort & Casino. The primary purpose of the Non-Gaming Surveillance Operator is to ensure the safety and well being of guests and associates of the River Cree Resort.

Reporting to the Surveillance Manager, the Non-Gaming Surveillance Operator monitors for activity that could be of harm to guests or the property.

Responsibilities:

• Continuously monitor cameras of the non-gaming areas of the resort.
• Serve as central radio/phone dispatch for Resort Security.
• Respond to Casino floor employee complaints about belligerent or difficult patrons
• Dispatch Emergency Services as required
• Create incident reports as per company directive
• Maintains accurate logs in Property Central Reporting System
• Promote and maintain the utmost integrity and the highest caliber of customer service and respect to all patrons, employees and AGLC personnel.
• Provide evidence in legal matters that have resulted from criminal charges against patrons or employees.
• To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
• All other duties as assigned

Qualifications:

• Communication Skills: Must be adept in reading, writing and comprehension of the English language.
• Manual Dexterity: The Non-Gaming Surveillance Operator must have the dexterity to maneuver electronic surveillance equipment smoothly using a mouse or joystick.
• Must have the ability to sit at a desk for extended periods of time.
• Ability to communicate effectively on the radio.
• Strong knowledge of MS Office Suite
• Able to obtain an AGLC License

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

• A competitive wage and excellent benefits.
• Shuttle service from West Edmonton location.
• All associates participate in our “Circle of Service” program which rewards and empowers individuals who provide outstanding customer service.
• An opportunity to work within a progressive, exciting team environment.
• An opportunity to work with a skilled Management team.