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Supervisor, E195-E2 In-Flight Regulatory Standards
Mississauga | careers.flyporter.com |
Job Summary:
The Supervisor, E195-E2 In-Flight Regulatory Standards, will be responsible for overseeing the
design, implementation, evaluation of regulatory training programs for our cabin crew. Working closely with the Manager, E195-E2 Regulatory Training and Standards, you will ensure that all training initiatives meet regulatory requirements and align with the company and goals.
Your role will involve leading a team of in-flight trainers, developing curriculum materials, conducting training sessions, and continuously improving training processes to enhance the performance and safety of our cabin crew.
Duties & Responsibilities:
• Provide guidance, support, and mentorship to Cabin Crew Trainers to ensure their professional growth and development
• Assist with the supervision of Cabin Crew trainers
• Responsible for developing and delivering regulatory training programs
• Maintenance of the Flight Attendant Manual
• Ensure all training programs and lesson plans are delivered accurately and consistently
• Asses trainer performance
• Conduct train the trainer sessions
• Coordinate with the Manager, E195-E2 Regulatory Training and Standards to establish training priorities, goals and strategies.
• Stay updated on relevant aviation regulations, industry standards, and best practices related to cabin crew training
• Interpret regulatory requirements and ensure that training programs are designed and implemented in compliance with Transport Canada Regulations
• Assist with the development and maintenance of all Cabin Crew Regulatory Training Programs
• Create engaging training materials, presentations, and multimedia content to support training initiatives
• Review and update training materials regularly to reflect changes in regulations, procedures and technology
• Assist with the maintenance of flight attendant training records
• Monitor key performance indicators and training metrics to assess the effectiveness of training programs
• Identify opportunities for process improvements and innovation in training delivery methods
• Actively participate in cross-functional teams and projects to enhance overall training and development efforts
• Execute a broad range of training strategies and methodologies that support Adult Learning styles
• Assist with the maintenance and oversight of the training facility and equipment
• Online flying position when required
• All other duties assigned by the Manager, E195-E2 Regulatory Training Standards
Behavioural Competencies:
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
• Bachelor's degree in Aviation Management, Education, Training and Development, or a related field. Master's degree preferred
• Previous experience in aviation training, preferably in a regulatory compliance role
• 5-7 years of relevant work experience with at least 3 years of program development experience
• Certification as a trainer or instructor is desirable.
• Knowledge of the Company Operations Manual, training manuals, Standard Operating Procedures, and the provisions of the Canadian Aviation Regulations and Standards necessary to carry out the duties and responsibilities
• Strong knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards and IOSA Standards
• Experience in curriculum development, instructional design, and training delivery techniques
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Willingness to travel occasionally for training-related activities.
• Strong knowledge of customer service practices
• Excellent time management, written and verbal communication skills; keen attention to detail
• Proficiency with Microsoft Office Suite and internet applications
• Ability to secure restricted airport security clearance
• Must maintain a valid passport and be able to travel when required
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada.
Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
The Supervisor, E195-E2 In-Flight Regulatory Standards, will be responsible for overseeing the
design, implementation, evaluation of regulatory training programs for our cabin crew. Working closely with the Manager, E195-E2 Regulatory Training and Standards, you will ensure that all training initiatives meet regulatory requirements and align with the company and goals.
Your role will involve leading a team of in-flight trainers, developing curriculum materials, conducting training sessions, and continuously improving training processes to enhance the performance and safety of our cabin crew.
Duties & Responsibilities:
• Provide guidance, support, and mentorship to Cabin Crew Trainers to ensure their professional growth and development
• Assist with the supervision of Cabin Crew trainers
• Responsible for developing and delivering regulatory training programs
• Maintenance of the Flight Attendant Manual
• Ensure all training programs and lesson plans are delivered accurately and consistently
• Asses trainer performance
• Conduct train the trainer sessions
• Coordinate with the Manager, E195-E2 Regulatory Training and Standards to establish training priorities, goals and strategies.
• Stay updated on relevant aviation regulations, industry standards, and best practices related to cabin crew training
• Interpret regulatory requirements and ensure that training programs are designed and implemented in compliance with Transport Canada Regulations
• Assist with the development and maintenance of all Cabin Crew Regulatory Training Programs
• Create engaging training materials, presentations, and multimedia content to support training initiatives
• Review and update training materials regularly to reflect changes in regulations, procedures and technology
• Assist with the maintenance of flight attendant training records
• Monitor key performance indicators and training metrics to assess the effectiveness of training programs
• Identify opportunities for process improvements and innovation in training delivery methods
• Actively participate in cross-functional teams and projects to enhance overall training and development efforts
• Execute a broad range of training strategies and methodologies that support Adult Learning styles
• Assist with the maintenance and oversight of the training facility and equipment
• Online flying position when required
• All other duties assigned by the Manager, E195-E2 Regulatory Training Standards
Behavioural Competencies:
• Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
• Teamwork: Working collaboratively with others to achieve organizational goals.
• Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
• Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
• Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.
• Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications:
• Bachelor's degree in Aviation Management, Education, Training and Development, or a related field. Master's degree preferred
• Previous experience in aviation training, preferably in a regulatory compliance role
• 5-7 years of relevant work experience with at least 3 years of program development experience
• Certification as a trainer or instructor is desirable.
• Knowledge of the Company Operations Manual, training manuals, Standard Operating Procedures, and the provisions of the Canadian Aviation Regulations and Standards necessary to carry out the duties and responsibilities
• Strong knowledge of Canadian Aviation Regulations, Flight Attendant Training Standards and IOSA Standards
• Experience in curriculum development, instructional design, and training delivery techniques
• Excellent leadership, communication, and interpersonal skills.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously
• Willingness to travel occasionally for training-related activities.
• Strong knowledge of customer service practices
• Excellent time management, written and verbal communication skills; keen attention to detail
• Proficiency with Microsoft Office Suite and internet applications
• Ability to secure restricted airport security clearance
• Must maintain a valid passport and be able to travel when required
Company Description:
Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada.
Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit www.flyporter.com or follow @porterairlines on Instagram, Facebook and Twitter.
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