SurvalentBrampton, 41 km de Markham
Technical Support Agent (Hybrid)
Brampton
If you’re passionate about delivering top-notch customer service and are looking to expand your technical skills, then we have the right opportunity for you! Survalent is software company that provides...
Boyd InteractiveGreater Toronto Area
The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use...
Fullsteam Holdings LLCMarkham
Bilingual English/French Technical Support Analyst - Silverware POS Inc. page is loaded
Bilingual English/French Technical Support Analyst - Silverware POS Inc.
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Idealogical Systems Inc.Markham
WHAT WILL YOU BE DOING
In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:
• Provide our clients with intermediate technical support...
Onico SolutionsRichmond Hill, 11 km de Markham
Technicien Support Niveau 1-2 / Technical Support Analyst
Le titulaire fera partie de l’équipe de support technologique. Il sera appelé à offrir du support de niveau 1-2 pour les employés.
Plus spécifiquement, il sera appelé à:
• Gérer et traiter...
Vaco LannickToronto, 19 km de Markham
About the Client Our client is sourcing a Technical Support Manager for 7 months to come in and lead the help desk team. About the Opportunity Manage and train the help desk team Measure and evaluate team metrics Take responsibility on anything that...
ConnexOntarioToronto, 19 km de Markham
one, ConnexOntario is here to provide the right information at the right time.
To join our winning team, we are looking for a Report Developer & Technical Support Specialist (Permanent/Full-time position)
Essential duties & responsibilities:
This...
DecarbonizeToronto, 19 km de Markham
base!
As Director of Customer and Tech Support, you will build and oversee the development and implementation of strategies to enhance customer satisfaction, resolve technical issues, and optimize product performance throughout the customer journey.
In...
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Client Support Representative
Markham | careers-dealerfx-snapon.icims.com |
Position Summary:
Who We Are:
As the most trusted name in automotive marketing and software solutions, Dealer-FX has experienced double-digit growth over the last several years and is looking for talented and driven individuals who can assist us in changing the way dealers communicate and interact with their customers.
The Client Support Representative is responsible for supporting all components of the Dealer-FX Retail Service Solution for clients. This role requires a team player who is proactive, customer-focused and enjoys being constantly challenged by identifying issues and determining root cause solutions.
Think you can bring the Gold Standard of support to our customers?
Plus, you'll enjoy the unique opportunity to be part of a dynamic, fast-paced work environment in an award-winning organization. Given our growth trajectory, there is a lot of opportunity to learn and grow your career.
Responsibilities:
A Day in the Life:
• Be the first line of support managing incoming internal and external client support concerns/requests via telephone, email and chat.
• Identifies, investigates, and resolves users problems within the Dealer-FX platform computer software and hardware.
• Use your problem solving and superior communication skills to provide clear and accurate resolution on incoming tickets in accordance with SLA’s
• Be able to manage multiple existing tickets
• Ability to effectively prioritize and manage workload to ensure that the client receives timely updates and speedy resolutions
• Be a quick learner and have a passion for learning new technology
• Able to navigate complex cases and think outside the box - escalating when necessary with well documented notes and call logs
• Proactive in resolving customer issues and providing on-call training of best practices related to the software
• Provide root cause analysis for end-user problems
• Participate in monthly rotational on-call support (7am to 7pm ET)
Qualifications:
What You'll Bring:
• College Diploma and/or University Degree in Computer Science or equivalent work-related experience
• Prior Technical Support experience is an asset
• Excellent verbal and written communication skills
What's in it for You?
Other than an amazing professional opportunity right off-the-line, we have you covered with comprehensive benefits including:
• Competitive compensation packages
• Comprehensive health benefits package
• 3 weeks’ paid vacation
• 1 paid annual volunteer day
• Engaging company events and team building activities
No unsolicited agency referrals
Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.
Accommodation is available upon request for applicants with disabilities.
Who We Are:
As the most trusted name in automotive marketing and software solutions, Dealer-FX has experienced double-digit growth over the last several years and is looking for talented and driven individuals who can assist us in changing the way dealers communicate and interact with their customers.
The Client Support Representative is responsible for supporting all components of the Dealer-FX Retail Service Solution for clients. This role requires a team player who is proactive, customer-focused and enjoys being constantly challenged by identifying issues and determining root cause solutions.
Think you can bring the Gold Standard of support to our customers?
Plus, you'll enjoy the unique opportunity to be part of a dynamic, fast-paced work environment in an award-winning organization. Given our growth trajectory, there is a lot of opportunity to learn and grow your career.
Responsibilities:
A Day in the Life:
• Be the first line of support managing incoming internal and external client support concerns/requests via telephone, email and chat.
• Identifies, investigates, and resolves users problems within the Dealer-FX platform computer software and hardware.
• Use your problem solving and superior communication skills to provide clear and accurate resolution on incoming tickets in accordance with SLA’s
• Be able to manage multiple existing tickets
• Ability to effectively prioritize and manage workload to ensure that the client receives timely updates and speedy resolutions
• Be a quick learner and have a passion for learning new technology
• Able to navigate complex cases and think outside the box - escalating when necessary with well documented notes and call logs
• Proactive in resolving customer issues and providing on-call training of best practices related to the software
• Provide root cause analysis for end-user problems
• Participate in monthly rotational on-call support (7am to 7pm ET)
Qualifications:
What You'll Bring:
• College Diploma and/or University Degree in Computer Science or equivalent work-related experience
• Prior Technical Support experience is an asset
• Excellent verbal and written communication skills
What's in it for You?
Other than an amazing professional opportunity right off-the-line, we have you covered with comprehensive benefits including:
• Competitive compensation packages
• Comprehensive health benefits package
• 3 weeks’ paid vacation
• 1 paid annual volunteer day
• Engaging company events and team building activities
No unsolicited agency referrals
Dealer-FX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or any other characteristic protected by law.
Accommodation is available upon request for applicants with disabilities.