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priority. After all, there is a reason why it is part of our name, L.G. Home Comfort.
*Day-to-day Responsibilities*
The HVAC Operation Supervisor’s duties include, but are not limited to:
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Groom & Associates(és)Ottawa
Title: Bilingual Manager, Operations
Location: Ottawa, ON
Permanent, full time position
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Green Key GlobalOttawa
is poised for significant growth as this partnership will accelerate its penetration into the US market and is therefore investing in resources to support the strategic and operational expansion of the program.
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House of Commons of Canada Chambre des communes du CanadaOttawa
then we want to hear from you!
Job Description
The House of Commons Digital Services and Real Property is currently looking to staff the IT Product Delivery Operations Senior Analyst and IT Product Delivery Operations Principal Analyst positions...
The Select GroupOttawa
High Touch Operations Manager
One of the Select Group's clients is seeking a High Touch Operations Manager to join their Customer Experience team and act as a liaison between their customers and technical support team. The ideal candidate has...
MTY Food GroupCanada
Lead and manage the operations and marketing teams, ensuring high quality standards, performance and outputs and ensures appropriate training and development to raise their understanding of business unit management. B- OPERATIONS AND ADMINISTRATION. Proactively engage with Franchisees by being an ex...
OVHcloudCanada
Au sein de votre équipe #OneTeam.Vous avez comme mission d'optimiser l'efficacité des forces de vente de l'entreprise.Vous aidez les vendeurs à atteindre leurs objectifs et les conseillez sur les meilleures pratiques à suivre pour améliorer les ventes et augmenter le chiffre d'affaires de l'entrepri...
TALTEK | TALENT in TECHNOLOGYCanada
Permanent: Infrastructure Operations and Service Desk Manager. Under the authority of the Assistant Director of IT Infrastructure, the Infrastructure and Service Desk Manager assumes management responsibilities for enterprise infrastructure, operations, and Service Desk.
Daily operations, including ...
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Network Operations Centre - Support Specialist Tier 1
March Networks | Ottawa | apply.workable.com |
At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you’ll enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career.
You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
Opportunity:
March Networks’ Managed Services team monitors tens of thousands of cameras, encoders and network video recorders (NVRs) customers around the world to optimize the availability of mission-critical video surveillance systems. March Network offers these customers its unique Insight web portal, to allow them to review tickets, asset inventory and much more.
March Networks is looking to expand the Managed Services team with a Network Operations Center (NOC) Tier 1 Support Specialist to proactively monitor a customer’s install base of March Networks products for potential health alerts, taking corrective actions as required and creating tickets for dealer onsite visits.
Duties and Responsibilities:
• Provide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:
• Reviewing and maintaining the Command Enterprise Server Health Alert Inbox
• Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders
• Logging all health alerts within the NOC’s ticketing database
• Updating tickets to keep their status current
• Creating and maintaining tickets for customers who purchased the Field of View Service
• Ensure the Health Scan’s product to customer mapping is correctly configured
• Participate in maintenance and administration of the NOC reporting and tracking database
• Work independently through verbal/written instructions from management
• Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.
• Other related duties incidental to the department.
• Ensure to remain updated on all the latest training on March products and solutions
• Escalate problems/issues to NOC Level 2 team when required
• Perform IP Camera firmware upgrades as required
Experience and Qualifications:
• Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics or related work experience
• Cisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferred
• Sound knowledge of:
• Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs.
• LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.
• UNIX/Linux.
• Security products, DVR’s, IP cameras, CCTV in general.
• Working knowledge of the security industry
• Ability to work:
• Independently and as part of a team
• Well under pressure and meet deadlines
• In a fast-paced, dynamic environment, ability to prioritize and multitask
• Excellent written communication skills
• Customer focused, attentive, investigative, commitment to quality
• Database as well as programming/scripting skills are considered a definite asset
• Ability to maintain composure in stressful situations
• Strong organizational skills
• Analytical and problem solving skills
• Service oriented and solution driven
• Ability to communicate technical information to both technical and non-technical audiences
March Networks is an equal opportunity employer and supports a diverse workforce.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.
To Apply: Please click on the link https://apply.workable.com/march-networks/j/5D0F0A695B/apply/ to submit your application.
You’ll be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.
Opportunity:
March Networks’ Managed Services team monitors tens of thousands of cameras, encoders and network video recorders (NVRs) customers around the world to optimize the availability of mission-critical video surveillance systems. March Network offers these customers its unique Insight web portal, to allow them to review tickets, asset inventory and much more.
March Networks is looking to expand the Managed Services team with a Network Operations Center (NOC) Tier 1 Support Specialist to proactively monitor a customer’s install base of March Networks products for potential health alerts, taking corrective actions as required and creating tickets for dealer onsite visits.
Duties and Responsibilities:
• Provide remote product health monitoring function for any customers subscribed to our Managed Services. Includes:
• Reviewing and maintaining the Command Enterprise Server Health Alert Inbox
• Performing any remote diagnostics and applying fixes on monitored recording devices and IP cameras/encoders
• Logging all health alerts within the NOC’s ticketing database
• Updating tickets to keep their status current
• Creating and maintaining tickets for customers who purchased the Field of View Service
• Ensure the Health Scan’s product to customer mapping is correctly configured
• Participate in maintenance and administration of the NOC reporting and tracking database
• Work independently through verbal/written instructions from management
• Promote and maintain customer satisfaction by ensuring issues are resolved or escalated promptly and as per any Service Level Agreements.
• Other related duties incidental to the department.
• Ensure to remain updated on all the latest training on March products and solutions
• Escalate problems/issues to NOC Level 2 team when required
• Perform IP Camera firmware upgrades as required
Experience and Qualifications:
• Bachelor degree or post-secondary education, preferably in Computer Science, Engineering or Mathematics or related work experience
• Cisco Certified Network Associate (CCNA) certification or CompTia Network+ and A+ is preferred
• Sound knowledge of:
• Windows 98/NT/2000/XP/2003, MS Office, MS Exchange Server, Active Directory, FTP, pc/server assembly and repair, routers, switches, hubs.
• LAN/WAN, TCP/IP, Ethernet, network support and troubleshooting.
• UNIX/Linux.
• Security products, DVR’s, IP cameras, CCTV in general.
• Working knowledge of the security industry
• Ability to work:
• Independently and as part of a team
• Well under pressure and meet deadlines
• In a fast-paced, dynamic environment, ability to prioritize and multitask
• Excellent written communication skills
• Customer focused, attentive, investigative, commitment to quality
• Database as well as programming/scripting skills are considered a definite asset
• Ability to maintain composure in stressful situations
• Strong organizational skills
• Analytical and problem solving skills
• Service oriented and solution driven
• Ability to communicate technical information to both technical and non-technical audiences
March Networks is an equal opportunity employer and supports a diverse workforce.
Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.
To Apply: Please click on the link https://apply.workable.com/march-networks/j/5D0F0A695B/apply/ to submit your application.
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