Online Customer Care Officer
As an Online Customer Care Officer at Fannie Mae in Vancouver, British Columbia, you will be responsible for providing exceptional customer service to our online clients. Your main duties will include assisting customers with inquiries, resolving complaints, processing orders, and ensuring customer satisfaction.
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• Responding to customer inquiries via phone, email, and chat in a timely and professional manner […]
• Collaborating with other departments to address customer needs and improve processes
• Identifying opportunities for improvement in the customer care process and implementing solutions...
[…]
• Responding to customer inquiries via phone, email, and chat in a timely and professional manner […]
• Collaborating with other departments to address customer needs and improve processes
• Identifying opportunities for improvement in the customer care process and implementing solutions...
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