Technical Service Advisor - Power Equipment
BE Power Equipment | Abbotsford | Full-time | apply.workable.com |
BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.
Embark on a rewarding career as a TECHNICAL SERVICE ADVISOR, a role where innovation & expertise collide!
Thrive in an environment that allows you to put your mechanical aptitude to good use, while becoming a BE Power product expert!
Be a key player in representing the BE Brand through your efforts in providing world-class customer technical product support.
This is an awesome opportunity for someone who has a passion for the power equipment industry & loves to help others, solve problems and build solid, professional relationships with others!
Here's a snapshot of what you will love to do if you are the right person for this role:
• Become BE's product expert & biggest fan! You'll provide end user support for our customers when they need some help, advice, or a better understanding of how to use our products.
• Play an active role in troubleshooting products & equipment to resolve any customer challenges or technical issues using a "customer first" and "solution focused" mindset.
• Enthusiastically & professionally answer requests from customers regarding general product information, maintenance or repairs, and/or processing of warranty claims.
• Conduct end-user training as BE's product expert, allowing customers to feel at ease and in good hands.
• Collaborate with our service center network providing the best technical assistance and training possible.
• Get creative and put those technical skills to use through the development of service bulletins & training packages
Requirements
Our ideal candidate will have the following experience:
• Experience providing technical support, troubleshooting equipment and being a "go-to" product expert for customers and end users.
• Industry related experience in power equipment, agriculture, automotive, power tools, or manufacturing preferred.
• Knowledge & experience working with small engines or power equipment.
• Proficient with the Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)
Our ideal candidate is someone who is:
• Focused on providing world class customer service!
• Mechanically inclined & has a strong technical aptitude.
• Effective at maintaining professional & positive relationships with others while building & supporting the company brand!
• Self-driven, motivated and able to work independently to accomplish goals & meet the role objectives.
• Comfortable working in a fast-paced environment with the ability to adapt to changes in priorities on the fly.
• An awesome and engaging facilitator who isn't afraid to lead workshops, as well as teach & educate others.
• Resourceful and able to make quick and smart decisions with limited information.
• Confident, influential, direct and poised when communicating with or working through others.
All applicants must be legally able to work in Canada and communicate clearly using the English language. Please note that only applicants deemed qualified for this opportunity, will be contacted for an interview.
Benefits
We are so proud to be recognized for the third year running as one of Canada’s Best Managed Companies. This prestigious recognition is a testament to BE’s strong leadership and our commitment to creating an inclusive workplace to achieve our shared goals.
Why work at BE?
• We offer a competitive salary with awesome perks & benefits!
(the salary range for this position is $50,000 - $65,000 dependent upon skills & experience)
• Group medical, dental & vision care benefits - fully paid for the by the company.
• Salary continuance program (Short-Term Disability coverage) and life insurance.
• Mental Health & Wellness Resources through our Employee & Family Assistance Program.
• RRSP program with a 2.5% company matching program.
• Awesome discount on BE products for our employees to enjoy!
• Opportunities to volunteer your time in your local community - with pay from the company!
• Training and Development opportunities.
• Strong culture to promote from within.
• Modern, well-equipped environment with excellent staff facilities.
• Regular team building & social events - we like to have fun! Come enjoy everything from Friday Treats, Pizza & Food Truck lunches to our annual holiday party!
We thank all applicants; however, only those considered qualified will be contacted for an interview.
Embark on a rewarding career as a TECHNICAL SERVICE ADVISOR, a role where innovation & expertise collide!
Thrive in an environment that allows you to put your mechanical aptitude to good use, while becoming a BE Power product expert!
Be a key player in representing the BE Brand through your efforts in providing world-class customer technical product support.
This is an awesome opportunity for someone who has a passion for the power equipment industry & loves to help others, solve problems and build solid, professional relationships with others!
Here's a snapshot of what you will love to do if you are the right person for this role:
• Become BE's product expert & biggest fan! You'll provide end user support for our customers when they need some help, advice, or a better understanding of how to use our products.
• Play an active role in troubleshooting products & equipment to resolve any customer challenges or technical issues using a "customer first" and "solution focused" mindset.
• Enthusiastically & professionally answer requests from customers regarding general product information, maintenance or repairs, and/or processing of warranty claims.
• Conduct end-user training as BE's product expert, allowing customers to feel at ease and in good hands.
• Collaborate with our service center network providing the best technical assistance and training possible.
• Get creative and put those technical skills to use through the development of service bulletins & training packages
Requirements
Our ideal candidate will have the following experience:
• Experience providing technical support, troubleshooting equipment and being a "go-to" product expert for customers and end users.
• Industry related experience in power equipment, agriculture, automotive, power tools, or manufacturing preferred.
• Knowledge & experience working with small engines or power equipment.
• Proficient with the Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)
Our ideal candidate is someone who is:
• Focused on providing world class customer service!
• Mechanically inclined & has a strong technical aptitude.
• Effective at maintaining professional & positive relationships with others while building & supporting the company brand!
• Self-driven, motivated and able to work independently to accomplish goals & meet the role objectives.
• Comfortable working in a fast-paced environment with the ability to adapt to changes in priorities on the fly.
• An awesome and engaging facilitator who isn't afraid to lead workshops, as well as teach & educate others.
• Resourceful and able to make quick and smart decisions with limited information.
• Confident, influential, direct and poised when communicating with or working through others.
All applicants must be legally able to work in Canada and communicate clearly using the English language. Please note that only applicants deemed qualified for this opportunity, will be contacted for an interview.
Benefits
We are so proud to be recognized for the third year running as one of Canada’s Best Managed Companies. This prestigious recognition is a testament to BE’s strong leadership and our commitment to creating an inclusive workplace to achieve our shared goals.
Why work at BE?
• We offer a competitive salary with awesome perks & benefits!
(the salary range for this position is $50,000 - $65,000 dependent upon skills & experience)
• Group medical, dental & vision care benefits - fully paid for the by the company.
• Salary continuance program (Short-Term Disability coverage) and life insurance.
• Mental Health & Wellness Resources through our Employee & Family Assistance Program.
• RRSP program with a 2.5% company matching program.
• Awesome discount on BE products for our employees to enjoy!
• Opportunities to volunteer your time in your local community - with pay from the company!
• Training and Development opportunities.
• Strong culture to promote from within.
• Modern, well-equipped environment with excellent staff facilities.
• Regular team building & social events - we like to have fun! Come enjoy everything from Friday Treats, Pizza & Food Truck lunches to our annual holiday party!
We thank all applicants; however, only those considered qualified will be contacted for an interview.
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