Fairmont Banff SpringsAlberta
As the Housekeeping Operations Manager and oversee the meticulous upkeep of our 739 guest rooms. Reporting to the Director of Housekeeping, you'll play a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction.
Your...
Stantec Consulting International Ltd.Calgary
Operations Manager, Global Mobility - ( 240000M9 )
Description
Grow with the best. Join a smart, creative, and inspired team that works to support operational excellence. The Stantec community unites more than 28,000 employees working in over 400...
FedEx GroupCalgary
La sélection à ce poste requiert une entrevue.
SOMMAIRE GÉNÉRAL
Superviser, coordonner et contrôler la cueillette et la livraison dans le secteur desservi par la succursale pour atteindre au maximum les objectifs de service. Superviser, coordonner...
Marriott International, Inc.Calgary
Management
JOB SUMMARY
Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing...
Cash & Ace CasinosCalgary
communication with the Slot and Cage operations manager.
• Continuously works to improve processes and service standards.
• Promotes and maintains the highest levels of integrity and customer service.
• Builds team spirt through positive reinforcement...
HighView PartnersCanada
Join them in Toronto as Assistant Operations Manager. In this newly established position, you'll support the Property Manager in site decommissioning, while also coordinating mechanical operations, maintenance, energy management programs, and employee development initiatives to meet our client's qua...
SpheraCanada
Ensuring ongoing operational support for OpenAir, including services reporting calendar, the development of a centralized repository for standard data and documentation, OpenAir audit processes and operations analysis. ...
Fairmont Banff SpringsAlberta
As the Housekeeping Operations Manager and oversee the meticulous upkeep of our 739 guest rooms. Reporting to the Director of Housekeeping, you'll play a pivotal role in maintaining the highest standards of cleanliness and guest satisfaction.
Your...
Get new jobs by email!
Get email updates for the latest Operations Manager jobs in Calgary
It's free, and you can cancel email updates at any time
Customer Service Specialist (Contract)
Calgary | serviceexpertsjobs.com |
Overview:
Customer Service Specialist (3 Month Contract)
Reports To: General Manager and/or Office Manager
Status: Part-Time, Contract
Category: Customer Service
Location Name: A1 Chesney
Location Address: Calgary, AB
This is a Part-time, contract role for approximately 20 hours per week over a 3 month duration.
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Centre duties.
What Do We Offer You as an Employee?
The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a full-time, permanent member of the team:
• Competitive pay, including incentive opportunities for many positions.
• 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
• RRSP Plan with company matching component.
• Long-Term disability insurance that can protect you and your family if you are unable to work.
• Discounts and perks at many retail stores and online through the WorkPerks program.
• Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
• Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
• A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
• Training and development courses available through our online Learning Management System.
• Extensive career development opportunities.
Responsibilities:
• Answering incoming phone calls from customers.
• Maintaining good customer relations and ensuring that all calls meet Company standards.
• Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions).
• Ability to make decisions regarding customer satisfaction with confidence.
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
• Maintaining customer records by updating account information.
• Working with dispatch to improve accuracy in scheduling and speed of response.
• Communicating with customers on the status of service calls.
• Assisting with dispatching as needed.
• Performing outbound calls to schedule preventative maintenances and tune-ups.
• Ensuring that customers are contacted in a timely manner to schedule preventative maintenance.
• Working with General Manager/Operations Manager to ensure that capacity demands are met.
• Continually maintain working knowledge of all company products, services, and promotions.
Qualifications:
• The qualified candidate must have a high school diploma or equivalent (post-secondary education preferred).
• Previous customer service experience required.
• Excellent interpersonal skills.
• Exceptional verbal and written communication.
• Strong computer software skills.
• Team work is a priority and the Customer Service Representative must be willing to work with and assist co-workers as needed.
• The ability to work occasional overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.
Service Experts is committed to an inclusive, barrier-free recruitment process. Service Experts has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.
Customer Service Specialist (3 Month Contract)
Reports To: General Manager and/or Office Manager
Status: Part-Time, Contract
Category: Customer Service
Location Name: A1 Chesney
Location Address: Calgary, AB
This is a Part-time, contract role for approximately 20 hours per week over a 3 month duration.
Join the team of experts and realize your true potential!
Why You Should Join the Service Experts Team?
Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!
Position Summary:
The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Representative will be responsible for assisting in day-to-day operation of the Centre duties.
What Do We Offer You as an Employee?
The Company offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. The following is a summary of the many benefits that may be available to you as a full-time, permanent member of the team:
• Competitive pay, including incentive opportunities for many positions.
• 100% employer-paid insurance premiums for Medical, Dental, Vision, Short-Term Disability, and Life Insurance.
• RRSP Plan with company matching component.
• Long-Term disability insurance that can protect you and your family if you are unable to work.
• Discounts and perks at many retail stores and online through the WorkPerks program.
• Tuition Reimbursement Program of up to 80% of the cost of tuition and books for eligible, pre-approved courses.
• Employee Referral Program where you can earn $1,000 for the successful referral and hire of someone in your network.
• A confidential and free service for any employee that is facing a challenging time via the Employee and Family Assistance Program (EFAP).
• Training and development courses available through our online Learning Management System.
• Extensive career development opportunities.
Responsibilities:
• Answering incoming phone calls from customers.
• Maintaining good customer relations and ensuring that all calls meet Company standards.
• Handling and resolving a variety of customer concerns, complaints, and questions by phone, email, and in-person (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions).
• Ability to make decisions regarding customer satisfaction with confidence.
• Resolving problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues.
• Maintaining customer records by updating account information.
• Working with dispatch to improve accuracy in scheduling and speed of response.
• Communicating with customers on the status of service calls.
• Assisting with dispatching as needed.
• Performing outbound calls to schedule preventative maintenances and tune-ups.
• Ensuring that customers are contacted in a timely manner to schedule preventative maintenance.
• Working with General Manager/Operations Manager to ensure that capacity demands are met.
• Continually maintain working knowledge of all company products, services, and promotions.
Qualifications:
• The qualified candidate must have a high school diploma or equivalent (post-secondary education preferred).
• Previous customer service experience required.
• Excellent interpersonal skills.
• Exceptional verbal and written communication.
• Strong computer software skills.
• Team work is a priority and the Customer Service Representative must be willing to work with and assist co-workers as needed.
• The ability to work occasional overtime and weekend hours as required.
• The successful incumbent must be able to meet the minimum requirements for our background check criteria.
Service Experts is committed to an inclusive, barrier-free recruitment process. Service Experts has an Accommodation Policy. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please contact the Human Resources Department and we will work with you to meet your needs.
Recommended jobs: