Systems Administrator & Support Engineer - Toronto - ref. a07126819

Computer Methods International Corp. (CMiC) is a Software Development firm specializing in enterprise financial and cost management systems designed for the Construction and Engineering industries.

Job Description:

We are seeking a highly skilled and versatile IT Systems and Cloud Support Specialist to join our team. This role is a hybrid position that combines desktop support, systems administration, and cloud technology management. The ideal candidate will have experience in troubleshooting end-user issues, managing cloud-based systems, and ensuring the seamless operation of IT infrastructure

• Provide technical support for hardware, software, and user-related issues.
• Troubleshoot and resolve desktop issues on Windows, macOS, and Linux operating systems.
• Install, configure, and maintain workstations, peripherals, and enterprise applications.
• Assist users with cloud-based productivity tools, such as Microsoft 365.
• Manage and troubleshoot Active Directory (AD) accounts, permissions, and group policies.
• Maintain an accurate IT asset inventory and ensure timely upgrades and replacements.

• Monitor and maintain cloud infrastructure to ensure uptime and security.
• Support and manage Microsoft 365, Azure AD, Intune, and other cloud platforms.
• Administer cloud-based applications.
• Perform regular system updates, patches, and backups.
• Assist with identity and access management (IAM), security configurations, and compliance.
• Collaborate with the security team to ensure adherence to best practices for endpoint security, including Defender and EDR solutions.
• Document technical procedures, troubleshooting steps, and IT policies.

• 5+ years of experience in IT support, system administration, or a related field.
• Proficiency in Windows, macOS, and Linux operating systems.
• Experience with Microsoft 365, Azure AD, Intune, or other cloud platforms.
• Knowledge of networking concepts, including DNS, DHCP, VPN, firewalls, VLANs, and other related technologies.
• Strong troubleshooting skills for hardware, software, and cloud environments.
• Experience with Active Directory, M365, and user management.
• Understanding of endpoint security solutions (e.g., Microsoft Defender, EDR, SIEM tools).
• Familiarity with ITIL or other IT service management frameworks is a plus.
• Certifications such as CompTIA A+, Microsoft Certified: Azure Administrator Associate, or AWS Certified, Oracle Cloud Practitioner are a plus.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work both independently and in a team-oriented environment.
• Attention to detail and documentation skills.

Work Environment & Benefits:

• Hybrid/Remote flexibility.
• Opportunities for professional development and cloud certifications.
• Competitive salary and benefits package.
• Dynamic, fast-paced work environment with exposure to cutting-edge cloud technologies.

• Competitive benefits Package (including Health & Dental benefits)
• Paid vacation and personal days
• Townhall meetings where all employees are encouraged to participate in open discussions
• Located on York University’s campus, easily accessible by transit (TTC, GO, etc.), walking distance to shopping and restaurants
• Outdoor lunch space, including picnic tables
• An active Social Events Committee (past events include annual seasonal parties, pool and bowling tournaments, karaoke nights, Game nights, BBQ’s, and more)
• Health and Wellness focus including virtual yoga classes and wellness webinars
• RRSP Matching Program after 2 years of employment
• Experience in a rapidly growing, socially responsible corporation

If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.