HR Services Specialist
Are you passionate about Human Resources and looking to grow your skills in a dynamic, client-focused role? Whether you're just starting your HR journey or already have some experience, this opportunity is perfect for someone ready to make an impact and develop their career in HR.
If this is you, we have the CAREER you have been searching for!
Who We Are
We engage employees and empower leaders to love what they do by being the most complete and connected HR solution in Canada, and we want you to love what you do!
Our passion for all things people applies to everything we do! Citation Canada has been recognized ELEVEN TIMES as one of Canada’s Best Workplaces, most recently in 2023 with further recognition in Best Workplaces for Professional Services!
What You’ll Do
As an HR Services Specialist you will:
- Deliver Customized HR Solutions: Tailor policy manuals for clients in diverse industries and jurisdictions across Canada.
- Client Collaboration: Respond to client emails and conduct engaging client calls to gather essential employment information and ensure their needs are met.
- Stay Compliance-Focused: Review collected information to ensure alignment with current employment legislation.
- Process Improvement: Assist in developing tools and templates that empower our clients and enhance service delivery.
- Collaborate and Communicate: Work with clients and internal teams to ensure smooth service delivery.
- Support Consulting Initiatives: Discuss additional consulting offerings with clients and assist with consulting projects as needed.
- Track Your Success: Monitor project progress and contribute to team goals with regular tracking and reporting.
Requirements
About You
You’re an HR professional who is passionate about delivering exceptional service and solutions to clients. Here’s what makes you a great fit for this role:
- Client-Focused: You care about providing accurate, compliant information that aligns with best HR practices and supports client success.
- Educational Background: You hold a bachelor’s degree, diploma, or graduate certificate in business, human resources, or a related field.
- Experienced: 1 year of experience in human resources, giving you a solid foundation to build upon is preferred.
- Strong Communicator: You excel at engaging clients, building relationships, managing expectations, and creating meaningful professional connections.
- Organized and Efficient: You have strong administrative skills and can effectively manage your time, even when faced with competing priorities.
- Tech-Savvy: You’re proficient in Microsoft products, including Excel and SharePoint, and comfortable leveraging technology to streamline processes.
- Innovative Thinker: You enjoy thinking outside the box to develop creative, efficient, and innovative HR solutions.
- HR Knowledge: You have exposure to, or experience with, researching and developing HR programs, policies, and procedures.
It’s a bonus if you:
- Have or are working toward your CHRP designation.
- Familiar with Salesforce, Jira, Articulate (Including Storyline and Presenter)
- Have experience working within multiple jurisdictions.
- Have experience working in SaaS (Software as a Service) industry.
What You’ll Love About What You Do
As an HR Services Specialist, you must have a passion for collaboration and compliance in order to deliver a rewarding experience for clients. You will be supporting clients coast-to-coast while also working on a team that values collaboration and fun!
Benefits
More Perks- The rewards are plentiful! We offer a competitive compensation structure for all of your hard work.
- We want you to have a life outside of work. That’s why we are committed to providing a stable schedule that will allow you to balance your professional life with your personal life.
- We care about you. Paid sick time, time off for birthdays, paid time to volunteer, health and dental benefits, and an EAP are just some of the ways we demonstrate our commitment to employee health and wellbeing!
- We care about giving back. We believe that a team builds a company and a company builds a community, and that's why we take pride in giving back to our London community!
- Flexible work model. We provide hybrid work options!
- Thrive in our culture. We’ve been recognized ELEVEN TIMES as one of Canada’s Best Workplaces and are rated 4.2 out of 5 stars on Glassdoor.
- Be proud of what you work on. Our exceptional reputation means you can contribute to building products and services that you will be proud of and be excited about.
- We take our work seriously, but not ourselves. Joining the Citation Canada team means you will have a lot of fun, from exciting company incentives to virtual team builders. We make certain to take time to celebrate our successes!
- Grow your career with us. When you join our team, you are signing up for more than just a job; you are signing up for a career! You won't be just another human to fill a role, we see you as YOU; who you are today and who you aspire to be. That's why we invest in our employees through regular coaching, training, and professional development.
So, what do you say? Do you have what it takes to be a member of our award-winning team? If so, send us your résumé!
Citation Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.
Thank you for considering a career with Citation Canada.