IT Support Analyst IV
Hours:
- 5
Pay Details: $65,600 - $98,400 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description: Position Summary
This role is primarily responsible for providing RTB support for Banking Operations technology applications in a 24x7 follow the sun global support environment.
The duties and accountabilities include but not limited to:
Duties and Accountabilities- Provide high quality application and user support to ensure IT systems availability, reliability, and performance that support business processes globally
- Perform proactive application health checks to prevent potential failures
- Manage the Incident through to completion. Engage various IT teams in resolving incidents efficiently and effectively.
- Perform effective problem management on recurring incidents. Lead and manage problems throughout the lifecycle.
- Ensure problem resolutions are released in production on-time and with high quality.
- Ensure all changes to the Production Environment follow the TD Securities Change management process.
- Ensure change activities are performed on time, minimizing risk to the service/business environment
- Proactively review IT environment to ensure that steps are taken to support new IT related regulations and address gaps in the procedure
- Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
- Update knowledge based articles on timely manner and conduct trainings across regions.
- Develop and maintain relationships with Client(s), Relationship Managers and Project Managers.
- Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
- Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
- Provide after- hours support if required
- Degree in Engineering or Comp Science preferred or relevant industry experience
- Overall at least 5 years of prior experience as IT Support Analyst or having a development background in Investment banking industry.
- Experience in Banking Operations technologies such as Trading, Payments, Reconciliation, Settlements and Confirmations. Familiar with GTExchange, Accurate Fiserv, Kofax Optitrade or similar products is an advantage.
- Experience in supporting critical, time sensitive and complex applications. Able to demonstrate effective engagement with the different technology partners in resolving issues.
- Experience in scripting, automation and process improvement.
- Experience in Unix, Linux, AIX, Windows platforms.
- Experience in writing SQL (data retrieval/update/inserts) on DB2 / Oracle / MS SQL Server.
- Experience in messaging, middleware, Java application servers
- Strong understanding of ITIL Incident Management, Problem Management and Change Management
- Good understanding of Cloud environment
- Very good written, oral and interpersonal communication skills
- Knowledge of financial securities.
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow.
Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank.
We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.Learn more
Additional Information:We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only): Sans Objet