Infrastructure Support Analyst

They will provide expertise in resolving complex technical issues related to IT/OT convergence and work closely with other teams to ensure the secure convergence of IT/OT systems. This individual be an enabler in continual process improvement to further optimize IT infrastructure within ALMAG.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Infrastructure Support Analyst are detailed below, but not limited to the following:

• Responsible for responding to network security events and incident escalations from the first-level support.
• Manage IT infrastructure projects, design, installation, upgrade, migration, configuration, integration and testing.
• Responsible for execution and scheduling server patching
• Investigate, optimize, tune, design and implement best practices across systems and applications
• Develop clear, concise installation, configuration procedures, run books and other documentation as required to maintain and achieve operational standards and compliance
• Provide necessary support and work with various providers on key technologies such as Active Directory, Servers & Storage, Virtualization, Disaster & Recovery, Security and Compliance.
• Develop automated approaches and scripts for system administration tasks where possible and appropriate.
• Diagnosing and troubleshooting IT infrastructure problems: engaging other team members and partners as necessary to resolve issues as soon as possible.
• Tier III escalation point for the help desk. Respond to complex help desk tickets, emails and in person requests for technical support in a timely and professional manner.
• Provide Tier III support and after-hours (on call) support of critical systems and processes, intervening to correct issues when necessary.
• Perform monitoring, OS and software upgrade, and regular maintenance of servers, storage and other equipment.
• Collaborate with other teams to develop and implement IT/OT converged systems that enable secure seamless communication and collaboration between IT and OT systems
• Analyze current IT systems, and networking and identify areas for improvement
• Work closely with IT and OT teams to understand requirements and develop technical strategies for implementing secure and resilient converged networks
• Provide support, training, and coaching of other members in the team.
• Other miscellaneous duties and projects as assigned by manager

Requirements

MINIMUM QUALIFICATIONS

• Post-secondary diploma or degree in Computer Science or Computer Engineering
• 5+ years’ technical experience in supporting Server Infrastructure, Virtualization, Storage Devices (SAN) and Active Directory services
• 5+ year experience in configuring and troubleshooting TCP/IP protocols and LAN/WAN
• 5+ years Experience with data centers, Azure, VMware, Hyper-V.
• 5+ years Experience with Active Directory, Group Policy, PowerShell, TCP/IP, File & Print Services, Microsoft Intune
• 5+ years hands-on experience with Cloud computing (Azure, AWS, Office 365)
• Proven experience supporting and troubleshooting SSL VPN access, FortiGate Administration
• Solid understanding of storage (Veeam Backup and Replication)
• Previous experience implementing network architecture (LAN / WAN), server, physical, virtual and cloud
• Experience with integrating IT/OT security
• IT / OT convergence experience is an asset
• Previous experience with configuring access points, switches, and routers preferred
• Experience in network management and help desk support preferred
• Knowledge and experience with Virtualization technologies (VMware).
• Relevant Microsoft, VMWare and CCNA certifications is an asset

• Solid knowledge of Microsoft Technologies and infrastructure services: Windows Servers (2016,2019,2022), Active Directory, Group Policy, and Server Administration
• Solid knowledge of IT Systems and applications, including Microsoft SQL server, and information security systems.
• Modern workplace administration ( MS Teams, SharePoint, Power Platforms )
• Strong scripting background to automate system administration tasks and to generate ad hoc reports as needed (Power Shell, VB Script, etc…).
• Administer, monitor and manage data backups, recovery processes and disaster recovery operations.
• Familiarity with Veeam backup & Disaster Recovery.
• Good project management, organizational and time management skills to handle multiple projects simultaneously.
• Able to manage upgrades and new product implementations.
• A self-starter with the ability to work independently under minimal supervision
• Ability to work in a fast-paced and dynamic environment
• Dependable and flexible when necessary
• Strong technical understanding of IT and OT systems including infrastructure and applications.
• Experience with integrating IT and OT systems.
• Excellent analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Benefits

We offer a full and competitive benefits package including:

• Profit sharing
• Health care spending account
• Education assistance program
• Health and dental
• Life AD&D
• Long-term disability
• Critical illness insurance
• Gym memberships