Clinic Administrative Assistant - Sunnybrook Department of Medicine Association - Temporary Full Time 2024-9768

apartmentSunnybrook Health Sciences Centre placeToronto calendar_month 
Provides day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients
  • Prepares a busy clinic schedule/chart prep on a weekly basis including retrieval of imaging films and other relevant reports as needed
  • Enters/logs incoming new referrals in Neurology new referral intake database
  • Screens /scans /registers new referrals as needed for triage/ scheduling/ redirecting accordingly
  • Schedule, coordinate and confirm appointments and record clinic visits accordingly –virtual or in person (office) visits
  • Assists patients with re-scheduling appointments and other scheduling issues
  • Answers, screens, and transfers phone calls
  • Opens, scans, sorts and distribute mail
  • Screens all incoming inquiries and new patient referrals as well as financial and medical reports
  • Creates and maintains an efficient filing system for active, pending and processed referrals
  • Accurate handling and preparation of OHIP billing procedures using MD Billing and Inform patients of credit card declines and other billing issues
  • Transcribes, faxes/mails patient reports and consultation visits
  • Addresses correspondence from insurance companies, lawyers offices, Ministry of Health and Ministry of Transportation
  • Accurately updates and maintains patients' health records
  • Transitions paper records to a digital format by performing data entry
  • Sends tissue and fluid samples for laboratory analysis as needed
  • Communicates with labs, healthcare providers, and insurance companies as needed
  • Calculates billing amounts and sends bills to patients and insurance companies as needed
  • Leads, directs patients to exam rooms or other areas as needed
  • Maintains medical/ office inventory by ordering new supplies and equipment as needed
  • Communicates test results to patients when directed by physicians or nursing professionals
  • Proficient in several computer programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Electronic Patient Records, Patient Care System, MD Billing and Patient Appointment Scheduler
  • Maintains patient confidentiality at all times
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