Clinic Administrative Assistant - Sunnybrook Department of Medicine Association - Temporary Full Time 2024-9768

Provides day-to-day support operations by performing administrative tasks and ensuring high-quality customer service to patients Prepares a busy clinic schedule/chart prep on a weekly basis including retrieval of imaging films and other relevant reports as needed Enters/logs incoming new referrals in Neurology new referral intake database Screens /scans /registers new referrals as needed for triage/ scheduling/ redirecting accordingly Schedule, coordinate and confirm appointments and record clinic visits accordingly –virtual or in person (office) visits Assists patients with re-scheduling appointments and other scheduling issues Answers, screens, and transfers phone calls Opens, scans, sorts and distribute mail Screens all incoming inquiries and new patient referrals as well as financial and medical reports Creates and maintains an efficient filing system for active, pending and processed referrals Accurate handling and preparation of OHIP billing procedures using MD Billing and Inform patients of credit card declines and other billing issues Transcribes, faxes/mails patient reports and consultation visits Addresses correspondence from insurance companies, lawyers offices, Ministry of Health and Ministry of Transportation Accurately updates and maintains patients' health records Transitions paper records to a digital format by performing data entry Sends tissue and fluid samples for laboratory analysis as needed Communicates with labs, healthcare providers, and insurance companies as needed Calculates billing amounts and sends bills to patients and insurance companies as needed Leads, directs patients to exam rooms or other areas as needed Maintains medical/ office inventory by ordering new supplies and equipment as needed Communicates test results to patients when directed by physicians or nursing professionals Proficient in several computer programs including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Electronic Patient Records, Patient Care System, MD Billing and Patient Appointment Scheduler Maintains patient confidentiality at all times