Toronto - technical support specialist – information technology (IT)
S2HRC Toronto
Overview
Languages
English
Education- College/CEGEP
- Information technology
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Asset languages- Mandarin
- Cantonese
- Private company, corporation or industry
- Office building
Responsibilities
Tasks- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
Credentials
Certificates, licences, memberships, and courses- CompTIA Security+ Certification
- Network+ Certification
- A+ Certification
Experience and specialization
Computer and technology knowledge- Networking software
- Networking hardware
- Networking security
- Extranet
- Intranet
- Internet
- Servers
- Desktop applications
- Security software
- Word processing software
- Mail server software
- HTML editing software
- Web service design
- Desktop publishing software
- Database software
- Software development
- Mac OS
- Salesforce
- MS Office
- MS Windows
- SQL
- WordPress
Additional information
Security and safety- Confidential security clearance
- Criminal record check
- Fast-paced environment
- Repetitive tasks
- Attention to detail
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
Benefits
Health benefits- Dental plan
- Health care plan
- Vision care benefits
- Free parking available
- Parking available
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