Customer Service Assistant II (Part-time)
Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
Position Overview:
Join us this spring in an exciting role that provides front-line customer service in our recreation centres, in person, by e-mail and on the phone. Under the direction of the Recreation Supervisor, Administration and Customer Experience, this position will also assist with clerical work, including data entry, filing, etc.
Through efficient processes, initiative, problem solving and timely communication, this position will provide excellent customer service, both internally and externally. Consistent with the team approach, this position will contribute to the delivery of the Department’s programs and services through clerical support, special projects and other general duties as assigned.
Guided by the goals and objectives of the City of Guelph Corporate Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected and prosperous city.
Hours of WorkUp to 20 hours per week. Our facilities operate from 6:00am and 11:00pm daily.
Your Role- Represent the City of Guelph in a professional manner at all times, while providing excellent customer service to both external and internal customers.
- Maintain positive, open communication with participants, residents, visitors and other staff.
- Promote and educate the public on Recreation programs, services and facilities.
- Assist with solutions to inquiries, concerns and complaints from patrons; keeping supervisor informed of issues that require further attention or escalation.
- Process program registrations, membership/pass sales, and sundry sales.
- Process financial transactions in accordance with cash handling procedures and protocols as they relate to the position.
- Following safe cash handling processes, process financial transactions in a variety of currencies, balance cash floats and receipts and prepare daily reconciliation documentation and secure funds for deposit.
- Perform other administrative tasks including maintaining attendance records, filing, printing and copying as necessary.
- Maintain a reception area that is neat, clean and welcoming.
- Work effectively as part of a team; attend team meetings and training sessions.
- Be responsible to work in compliance with the Occupational Health and Safety Act and Regulations and the City of Guelph policies and Corporate values.
- Experience related to the duties listed above, normally acquired through the completion of a Grade 12 Diploma and 1 – 2 years’ experience in customer service and clerical duties. Candidates with an equivalent education and experience may be considered.
- Excellent customer service skills with the ability to resolve customer inquiries/complaints in an effective manner.
- Ability to problem solve while work independently and within a team environment including community groups, agencies and organizations.
- Intermediate skills in Microsoft Office (Word, Excel and Outlook).
- Standard First Aid with CPR-C.
- Experience using PerfectMind/Xplor Recreation software would be an asset.
- Excellent communications skills.
- Knowledge of the City of Guelph Recreation programs, services and facilities.
- Experience working within a Recreation environment would be an asset (i.e. Summer Camps, Aquatics, Recreation programming, etc.).
$20.20 - $21.26 per hour
How to Apply
Qualified applicants are invited to apply using our online application system by Friday, January 31, 2025. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.Proof of qualifications will be requested at the interview stage.
Please visit the job posting listed on our careers page and click on the “Apply for this job” button. Instructions will follow.
The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.