Vancouver - Front desk clerk, hotel

apartmentNorthern Rockies Lodge placeVancouver calendar_month 

Overview

Languages

English

Education
  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • Staff accommodation provided
  • Room and board provided
  • Hotel, motel, resort
  • Remote location
  • Relocation costs not covered by employer
  • Willing to relocate

Responsibilities

Tasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Perform light housekeeping and cleaning duties
  • Provide customer service

Experience and specialization

Computer and technology knowledge
  • Word processing software
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet
  • MS Excel
  • Social Media
  • Microsoft Publisher

Additional information

Transportation/travel information
  • Travel expenses not paid by employer
  • Public transportation is available
Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
  • Work under pressure
Personal suitability
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Judgement
  • Organized
  • Reliability
  • Team player

Benefits

Financial benefits
  • Bonus
Other benefits
  • Free parking available
  • On-site housing options
  • Other benefits
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