[ref. g8957020] front desk hotel clerk

apartmentSOFIEN MANAGEMENT LTD. placeVancouver calendar_month2025-03-06

Overview

Languages

English

Education

No degree, certificate or diploma

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

Hospitality industry

Responsibilities

Tasks

Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Provide customer service

Experience and specialization

Computer and technology knowledge

Multi-line switchboard
Database software
Computerized bookkeeping system
Central reservation system (CRS)
Spreadsheet
Internet

Additional information

Transportation/travel information

Own transportation

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Work under pressure

Personal suitability

Client focus
Dependability
Efficient interpersonal skills
Excellent oral communication
Excellent written communication
Flexibility
Organized
Reliability
Team player
Resourcefulness

Benefits

Other benefits

Free parking available

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