Clerical Assistant III, Operations
Why Guelph:
When you join the City of Guelph, you join a team of over 2000 employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.As a single tier municipality, we offer a variety of occupations and career specialities within our organization. Guided by the goals and objectives of the Future Guelph: Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Community Vision for an inclusive, connected, prosperous city.
What we offer
We offer competitive wages and comprehensive benefits to meet the needs of our diverse employees. Many of our positions offer:
- Paid vacation days, increasing with years of service
- Paid personal days;
- Defined benefit pension plan with OMERS, including 100-per-cent employer matching;
- Extended health and dental benefits, including Health Care Spending Account;
- Employee and Family Assistance Program;
- Parental leave top up program;
- Learning and development opportunities including tuition assistance
- Employee recognition programs.
Position Overview:
Resumes are being accepted for the position of Clerical Assistant lll reporting to the Program Manager, Operations Administration. The successful candidate will demonstrate excellent administration and computer software skills with a focus on quality customer service and records management skills.Guided by the goals and objectives of the City’s Strategic Plan and committed to the Corporate Values of integrity, service, inclusion, wellness and learning, the candidate will aid in the achievement of the Vision for an inclusive, connected and prosperous city.
Key duties and responsibilities- Provide excellent and timely customer service to both internal and external customers, by telephone, in-person,, website, and email.
- Respond to general emails, which will include logging requests for service and/or responding to program/service inquiries and deescalating customer concerns
- Process service requests using GIS map-based issue reporting system
- Provide administrative support such as data entry, minute taking,
- Coordination of all training and memberships for the department
- Make qualified assessments and referrals of complex issues to the correct department or agency.
- Process departmental requests for underground infrastructure locates
- Process reimbursements
- Process financial tasks such as preparation of purchase orders, cheque requisitions, deposits, cost adjustments/journal entries, invoicing for damages incurred to City property or services provided by the department, etc.
- Provide records and asset management support
- Participate in City User Group Meetings
- Coordinate and/or communicate with other corporate divisions, and external agencies as needed
- Perform duties associated with processing and communication of emergency road closures.
- Evaluates supply and equipment needs and initiates purchasing processes in appropriate areas.
- Update and create content for department bulletin boards and internal digital signage
- Perform Payroll administration
- Assist with special projects, initiatives, and/or programs
- Perform other related duties as assigned.
- Experience related to the duties listed above, normally acquired through a grade 12 diploma and 2 years relevant experience with an emphasis on customer service. Candidates with an equivalent combination of education and experience may be considered.
- Demonstrate excellent oral and written communications skills with the ability to communicate with all levels of staff, stakeholders and the general public
- Ability to work on your own and in a team environment and enjoy sharing knowledge and ideas with others.
- Process inquiries/complaints both in-person, by email, and over the phone using problem-solving skills.
- Must possess proficiency computer skills with Microsoft 365 (Teams, Word, Excel, and Outlook).
- Previous experience with Kronos, WAM, JDE, GIS based software and Report an Issue would be an asset.
- Experience working in a municipal government would be an asset.
Hours of work
35 hours per week - Monday to Friday between the hours of 8:00 am and 4:00 pm.
Pay/Salary
CUPE 973 Grade 6: $27.02 - $33.24 per hour
How to apply
Qualified applicants are invited to apply using our online application system by Sunday, October 6, 2024. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered.
The City of Guelph is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where employees feel welcome, valued and engaged. Our employment policies strictly prohibit all forms of discrimination on any of the grounds in relevant laws.All employment practices are solely based on individual merit, qualifications, and organization's needs at the time. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, we are committed to working with and providing reasonable accommodation for qualified individuals in our job application procedures.
If you need an accommodation in order to participate in the hiring process, you may contact us to make your needs known in advance.
Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.