Modern Workplace IT Engineer

Position Summary:

Modern Workplace Engineer designs, implements, and manages technologies that enable a modern, often cloud-based, workplace, focusing on Microsoft solutions like Intune, Azure, and Office 365, while ensuring user experience and security.

Key Responsibilities and Skills:

Microsoft Technologies:

• Proficiency in Microsoft 365 solutions including hybrid environment (Teams, SharePoint, Exchange Online, OneDrive), Azure Active Directory, On Prem Active Directory, Intune, and Configuration Manager (SCCM) is crucial.

Endpoint Management:

• Managing and supporting Windows 10/11-based devices, including deployment, patching, application management, and security.

Cloud Migration and Modernization:

• Assisting in transitioning to cloud-based services and modernizing their workplace infrastructure.

Security:

• Implementing and enforcing security policies, protecting data, and mitigating risks in the modern workplace environment.

Troubleshooting and Support:

• Providing technical support and resolving issues related to modern workplace technologies.

Automation and Scripting:

• Using scripting and automation tools to streamline processes and improve efficiency.

Documentation and Communication:

• Creating and maintaining documentation, policies, and procedures for modern workplace technologies.

Collaboration:

• Working with other IT team members, stakeholders, and end-users to deliver solutions and ensure a positive user experience.

Project Management:

• Participating in planning, design, and delivery of IT initiatives related to the modern workplace.

Continuous Improvement:

• Identifying areas for improvement and driving initiatives to enhance the quality and effectiveness of workplace technologies.

• Bachelor's degree in computer science or 2 years of relevant college coursework required. Additional experience may substitute for education.
• 3 to 5 years of relevant work experience

Skills & Knowledge:

• Desktop Management:
• Deep understanding of desktop management tools and techniques.
• Endpoint Security:
• Knowledge of endpoint security aspects and best practices.
• System Administration:

o Strong Microsoft system administration and troubleshooting skills.

o VMWare knowledge is an asset.

• Excellent verbal and written abilities
• Ability to converse clearly and fluently
• Customer service and team oriented
• Strong problem solving and analytical skills
• Strong organization skills
• Ability to remain calm under pressure
• Highly self-motivated, self-directed, and attentive to detail
• Ability to analyze, understand, and effectively communicate to end users and management
• Ability to learn, understand, and apply new technologies

• Common work schedule is Monday through Friday – 8:30am to 5:00pm
• Working off hours on site or remotely required

• Extended Dental, Health and Vision coverage
• RRSP match
• Bonus potential in addition to base pay
• Free on-site parking