In-house and Field Service Technician

We pride ourselves on our financial stability, our international known brand name, our leading-edge technology and a long history of successfully implemented systems and satisfied customers worldwide.

As our Inhouse and Field Service Technician you will apply your technical expertise to providing technical support, training and troubleshooting for our existing clients as well as new clients across North America, Europe, and occasionally Asia and the Middle East, comprising 30% field service, 40% customer service, 30% repairs/maintenance.

• Install camera-based inspection equipment at customers’ sites across North America. Occasional Europe or Asia travel may be required.
• Conduct onsite client demonstrations.
• Train end-users in the use of our systems at customers’ sites.
• Work with our sales team to provide demonstrations of equipment to new prospective customers.
• Provide time sensitive client support, on site, by phone and email.
• Perform troubleshooting and repairs of returned Xiris customer equipment.
• Identify common parts failures and customer feature requests, to be submitted to the Engineering team for review and implementation.
• Ensure that all related training documentation is kept up-to-date to reflect the evolution of our products and custom software.
• Assist with administrative needs such as testing, cataloguing and assigning demonstration equipment to Sales staff

As our Ideal candidate you offer:

• Must be able to travel worldwide about 30-40% of your time.
• A post-secondary technical education in Electronics, Mechanical, Electrical or related fields.
• Previous technical field experience in a technical support role is an asset.
• Very competent at reading electrical/electronic schematics and mechanical drawings.
• Expertise with setting up and configuring MS Windows, PC software, operating systems and hardware.
• Professional presentation and excellent English communication skills.
• Mechanical aptitude for component assembly and in-factory demonstrations.
• Outstanding customer service orientation.

• Bonus pay
• Casual dress
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• RRSP match