Field Service Technician - Production Print

Overview

If you thrive in a fast-paced, forward-thinking setting and possess a talent for troubleshooting, we'd love to hear from you!

Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable

• Perform on-site maintenance and repairs for production print equipment.
• Diagnose and resolve technical issues promptly to minimize production downtime.
• Conduct regular inspections and implement preventive maintenance procedures.
• Install, configure, and calibrate production print machinery for optimal performance.
• Collaborate closely with clients, delivering outstanding customer service and support.
• On-site service of MFPs
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies, maintain accurate records and assist other team members as required
• 10% - Lead referrals, assists with customer assessments and solution design
• 90% - break-fix and customer support
• Seeks opportunities to improve territory parts budget and inventory control
• Perform other relevant duties as assigned by management

• Demonstrated experience in servicing and repairing Canon and Konica Minolta equipment and production print machinery.
• Proficient in mechanical and electrical troubleshooting within a production print environment.
• Familiarity with a variety of production print technologies and systems including Canon and Konica Minolta
• Exceptional communication skills and a strong customer service orientation.
• Ability to work independently and adapt to diverse client environments

Network Skills:

• Install and troubleshooting of basic printing and scanning solutions.
• Microsoft OS peer to peer and client side of server environments
• Familiar with printing from common business apps

Working directions: Requires limited assistance for more difficult problems

Requirements:

• Must have previous experience in servicing Canon and Konica Minolta equipment
• HP Wide format experience and asset
• Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations
• Travelling within Canada. Candidate must provide & maintain valid travel documents at own expense
• Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing
• Standby and afterhours work may be required
• Training may require afterhours travel and stay overs including weekends
• Perform other relevant duties as assigned by management.

TO APPLY:

Please forward your resume to: resumes@docucomm.ca

Posted 2024-09-23