Bilingual Customer Service Representative (Spanish/English)

Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

The position covers various aspects of line haul and dispatching including communicating with drivers, customers and customs officials as well as reporting to the dispatch manager.

Responsibilities:

• Coordinate and plan with department peers to effectively and efficiently dispatch the company’s resources
• Should have worked on Fleet Manager, DAT, Load Link, Open Load Boards
• Communicate specific freight requirements and procedures to drivers
• Handle customer inquiries in a timely, professional manner
• Update customer web portals with up-to-date load information
• Monitor and update shipment statuses on the company’s internal applications
• Analyze resource utilization and generate reports as needed

• Must be able to communicate in both English and Spanish
• 2+ years of trucking industry and/or dispatch experience is an asset
• Freshers with excellent verbal and written communication
• Demonstrated ability to manage high-stress situations calmly and effectively
• Demonstrated ability to actively manage multiple, concurrent projects
• Knowledge of Department of Transportation (DOT) rules and regulations preferred
• Positive attitude with good people skills
• Good command of MS Office (Excel and Word) with an ability to quickly learn new software

• Competitive Salary
• Healthcare Benefit Package
• Career Growth