Sales Development Representative Manager

Keycafe is looking for an SDR Manager to lead, mentor, and scale our outbound sales development team. This role is perfect for someone who thrives in a fast-paced SaaS environment, loves working with data, and is excited to coach reps towards exceeding their targets.

In this role, you’ll:

• Manage a team of outbound and inbound SDRs across remote locations.
• Develop sales playbooks, emails, call scripts, and outreach strategies that drive conversions and optimize over time.
• Monitor performance metrics, coach and train SDRs, and provide actionable feedback to boost results.
• Analyze SDR activity and performance data to optimize the sales funnel.
• Collaborate with marketing and the account management teams to align messaging and campaign execution.
• Lead by example with high-quality outreach, when needed, to support team efforts.
• Attend trade shows from time to time to serve as a Keycafe sales representative.

• Proven experience managing SDRs or inside sales teams in a B2B SaaS environment.
• Strong understanding of outbound sales strategy, KPIs, and lead qualification.

• Experience with CRMs and sales engagement tools (Outreach, Salesforce, etc.).
• Fluent in English (written and spoken).
• Based in Vancouver.

Benefits

Annual compensation: 50,000 USD base + 30,000 USD performance-based bonus

Performance bonus plan

Work alongside a talented international team in a supportive environment.

Keycafe is a Vancouver-based company with customers worldwide. Our Smartbox key management system enables businesses to securely manage key access for employees, guests, and customers. We serve clients across 40+ industries, including hospitality, car rental, and real estate, with integrations that streamline their daily operations.