Int. Application Administrator for our higher education client's DXP platform

Int. Application Administrator for our higher education client's DXP platform

Location: Etobicoke, ON (Hybrid - 2-3x/week)

Job Responsibilities:

• Lead the administration and management of the applications and solutions in the DXP platform, and ensure they continue to operate effectively
• Provide day-to-day operational support of the DXP platform, ensuring operational processes and procedures are sustained and monitoring performance measures, dashboards and system logs to ensure reliable operations
• Lead the troubleshooting and resolution of problems, defects and outages, including coordinating with vendors and implementation partners as required
• Monitor and proactively follow up on outstanding tickets, and ensure SLAs are met
• Monitor vendor platform updates, reviewing planned updates in adance, providing appropriate notification of impending updates to internal groups, and monitoring and verifying on-going platform performance after updates are completed
• Coordinate the update of the DXP platform for our managed platform components, including Drupal core and other implemented modules, and coordinating with vendors and implementation partners to ensure updates are managed successfully
• Manage security profiles within the DXP platform and ensuring roles and permissions are allocated appropriately
• Support the defined access management procedures for the platform to ensure that required access is provided and appropriate roles are assigned to ensure effective security and appropriate segregation of duties, and engaging as required with other ITS areas to coordinate required updates to access management procedures
• Monitor and ensure guidelines, standards and content requirements are adhered to across the DXP platform and identify and coordinate the resolution of issues and exceptions to defined guidelines
• Support the creation of new sites in accordance with site migration efforts and new site requirements, and ensure sites are configured appropriately to deliver required site capabilities
• Manage deployments of code and sites between environments, and monitor the overall deployment process to ensure sites are updated effectively and deployment impacts are managed appropriately
• Coordinate and manage integration of additional modules into the DXP platform, ensure they are appropriately evaluated and assessed and are reliably able to deliver intended functionality

Must haves:

• 5+ years of experience as a Application Administrator for applications hosted on a DXP/CMS system
• Strong understanding of front-end and back-end development languages including PHP, JS and JS frameworks, CSS and HTML
• Experience in managing integrations with other data sources (API, database calls and local files) to obtain and process data for inclusion in web site content

Nice to haves:

• Extensive knowledge of Drupal 10, Drupal multisite, Acquia Site Factory and Acquia Site Studio solutions is highly desirable
• Knowledge and familiarity with VWO Personalization or other personalization platforms is highly desirable
• Knowledge and familiarity with Acquia (Widen) DAM and Acquia Content Hub is highly desirable

Role Overview:

This position will play a vital role in supporting the DXP solution by supporting the administration and on-going successful maintenance of the various solutions that make up the DXP platform.

They collaborate with infrastructure teams to ensure effective backup, security, data and application management practices are in place. They remain current on solution updates, and maintain on-going interaction with solution vendors to understand changes and enhancements and address their impact on existing application capabilities.

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