Customer Care Manager
Overview:
LEON’S IS CURRENTLY HIRING A CUSTOMER CARE MANAGER
Leon’s Furniture Ltd. is a family-owned, publicly traded company that has been a part of Canadian homes, and families for more than a century. We are committed to providing our dedicated associates with secure jobs, and a safe and satisfying work environment, and will strive to support their ongoing pursuit of personal development and career advancement.
Presently, Leon’s is looking for talented applicants for the position of Customer Care Manager.
RESPONSIBILITIES- Overseeing the main office and after sales service department; ensuring that customers receive excellent service via phone, email and in person
- Ensuring the accuracy and security of customers' orders, personal information and payments
- Finance and account management
- Liaising with vendors and external service providers to ensure expectations for service, quality and timeliness are consistently met
- Managing parts, repairs, manufacturer returns and damaged product
- Training and people development
- Interviewing and hiring
- Scheduling; ensuring provincial legislative requirements are met
- Resolving customer issues
- Managing performance and developing action plans
- Ensuring company policies and procedures are met
- Ensuring the general safety and security of store and employees
- Processing and submitting payroll for all store associates
- Other duties as assigned
- Strong leadership and customer service skills; previous management or supervisory experience in a retail environment preferred
- Ability to train and develop others to succeed
- Highly organized with excellent time-management skills
- Goal oriented
- Ambitious and eager to grow
- Willingness to relocate advantageous but not necessary
- And most importantly, a POSITIVE ATTITUDE!
- On going training and development to ensure your success
- A fast-paced, dynamic and fun environment with a great team
- A generous employee discount program
- Profit Sharing
- Benefits Plan
The ideal candidate has the drive and determination to continue to make Leon’s the number one choice for the Canadian consumer, and shares our core values, which are deeply embedded in our culture and reflected in our actions: Honesty. Integrity. Hard work. Family.
ONE SIMPLE CLICK COULD CHANGE YOUR LIFE. APPLY NOW!
Qualifications: