Desktop Support Analyst
Robert Half Toronto
We are in search of a Desktop Support Analyst to join our team based in Toronto, Ontario. As a Desktop Support Analyst, your primary role will be to provide on-site support, maintaining and updating devices, as well as troubleshooting using the provided checklist.
This role offers a short-term contract employment opportunity in the IT industry.
Responsibilities:- Provide on-site support for five days per week, ensuring smooth operations
- Manage, update and maintain around 200 devices, ensuring they are functioning correctly
- Utilize Apple Business Manager for Mac support, effectively handling any issues that arise
- Follow the troubleshooting checklist provided by the IT Manager for previously set up devices
- Ensure proper set up of devices, according to the guidelines
- Resolve any technical issues, using skills in Android Development, Cisco Technologies, and Citrix Technologies
- Handle computer hardware issues and manage Dell Technologies
- Use Active Directory for managing identities and resources
- Support Apple Devices and handle any issues related to them
- Utilize Backup Technologies for data protection and recovery
- Carry out Configuration Management to ensure system security, reliability and performance.
McDonald'sToronto
Overview
Languages
English
Education
• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience
2 years to less than 3 years
On site
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