Toronto - Jr. Business Analyst - 54341/54513

Start Date: 7th of April 2025 Business Unit: 4 - Compliance Duration: 12 months Extension possible: Possibly Interview Process: 1 round, 2 as needed Work Location (Remote, Hybrid or Both?): Hybrid, onsite twice a week CANDIDATE PROFILE DETAILS: Years of experience: 2+ years Reason for request/why opened: Net new roles % Interaction with Stakeholders: Vast majority of the time Team Size:Medium scale team Project: Employee Outreach project & account disclosure project SUMMARY OF DAY-TO-DAY RESPONSIBILITIES: Recognizing the importance of our customers - anticipating and meeting their evolving needs, as well as providing the kind of Legendary Customer Service that reflects the banks standards and Guiding Principles.

Lead a diverse range of stakeholders; communicates effectively by adapting style and technique to a diverse audience Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results Understand and clarify work packages of each assigned initiative/project inclusive of constraints (time, cost, people resources) and maintain a customer-centric approach Provide recommendations and direction based on the end to end customer experience when making decisions Lead and own the project deliverables related to business requirements to meet the needs of the customer, employee, and business Assess and ensure that customer and employee experience / stakeholder impacts are appropriately managed Engage appropriate stakeholders to identify and manage required outcomes of projects for the business Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact requirements delivery against the overall project Respond to inquiries and escalate concerns from stakeholders and partners at all levels in the organization Identify and lead problem resolution to ensure customer needs are met Contribute to the application of change management best practices (e.g. stakeholder analysis, gap analysis, change planning, etc.) MUST HAVE: Client management experience Business Analyst experience Business to business experience Experience working with senior level executives NICE TO HAVE Banking experience Apply