Toronto - User support technician

apartmentValue Mobile placeToronto calendar_month 

Overview

Languages

English

Education
  • Bachelor's degree

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • Help desk
  • Telecommunications industry

Responsibilities

Tasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
  • 5-10 people

Experience and specialization

Computer and technology knowledge
  • Networking software
  • Networking hardware
  • Networking security
  • Internet
  • Wireless networks

Additional information

Security and safety
  • Basic security clearance
Transportation/travel information
  • Public transportation is available
Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Physically demanding
  • Attention to detail
  • Sitting
  • Combination of sitting, standing, walking
Own tools/equipment
  • Computer
  • Printer
  • Internet access
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Initiative
  • Judgement
  • Organized
  • Team player

Benefits

Other benefits
  • Other benefits
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