Toronto - User support technician
Value Mobile Toronto
Overview
Languages
English
Education- Bachelor's degree
Experience
2 years to less than 3 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting- Help desk
- Telecommunications industry
Responsibilities
Tasks- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- 5-10 people
Experience and specialization
Computer and technology knowledge- Networking software
- Networking hardware
- Networking security
- Internet
- Wireless networks
Additional information
Security and safety- Basic security clearance
- Public transportation is available
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Physically demanding
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Computer
- Printer
- Internet access
- Accurate
- Client focus
- Efficient interpersonal skills
- Initiative
- Judgement
- Organized
- Team player
Benefits
Other benefits- Other benefits
STONEFORGED TECHNOLOGY INC.Markham, 19 km from Toronto
advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users...
TTEC Computers Inc.Brampton, 29 km from Toronto
a problems and solutions log for use by other technical support analysts
• Perform Web-server backup and recovery operations
• Provide customer service
Benefits
Health benefits
• Health care plan...
Toronto
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