Service Receptionist

The primary function of the Service Receptionist is to administer to incoming walk in traffic & answering & properly directing inbound dealership calls through to the parts and service department.

Essential Duties:

• Greet customers upon their arrival at dealership.
• Answer all incoming calls promptly, and direct call to appropriate individual.
• Handle general inquiries from callers.
• Communicate with all callers in a friendly, efficient and professional manner and attempt to minimize the amount of time they are placed on hold.
• Refer messages to correct party in a timely manner.
• Inform telephone company maintenance department of any switchboard malfunctions.
• Collect payment from customers and issue receipts for goods and services.
• Prepare invoices and record amounts received.
• Provide cash refunds or issue credit memoranda to customers for returned goods, as authorized by manager.
• Record/balance totals shown on cash register tapes or computer records; ensure invoice amounts and payment methods correspond; verify cash on hand to float.
• Handle customer complaints with integrity and confidence and, if necessary, direct customers to Service Advisor or other appropriate individuals.
• Process invoices.
• Operate credit card machines; verify balances at end of day and advise manager immediately of any cash shortages.
• Follow close out procedures and final balancing at end of shift
• Ensure work area is neat and clean and exhibit an informed, professional approach with all customers.
• Perform clerical duties such as arranging for couriers and proofreading, and assist other administrative departments as necessary.
• Attend all department meetings.
• Follow all company and manufacturer policies, directives and procedures.
• Perform any other duties as required.

Advantages of the Dilawri Lifestyle:

• First hand mentoring from auto industry leaders
• Innovative, exciting work environment
• Employee discounts on vehicle purchases and leases
• Employee discounts on service and parts
• Career growth opportunities
• Competitive compensation
• Generous benefit package
• Exclusive Dilawri offers
• A true Family culture

With more than 4,000 employees, Dilawri Group of Companies is proud to offer exceptional products and customer service in every dealership.

Dilawri Group of Companies is not only a leader in the automotive industry, it is also a leader in the communities it serves, having established The Dilawri Foundation in 2002. The Dilawri Foundation has contributed tens of millions of dollars throughout Canada supporting a variety of charitable causes.

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest.