Sr. Business Systems Analyst to support the design and delivery of the new contact center replacement solution.

Our client is looking for a Sr. Business Systems Analyst to support the design and delivery of the new contact center replacement solution.

1 year contract; hybrid model onsite in North Vancouver; 40hrs/week

Must Haves:

• 5+ years as a Sr. Business Systems Analyst
• Experience working on a contact center implementation project with enterprise/public sector
• Leading business requirements and translating for technical teams

Nice to Have:

• Experience with Genesys

Work under the direction of the digital team:

• Function as a team lead for all digital initiatives for the project.
• Support design and development of technical solutions for migration of 32 contact centres (7 LOBs) to new CCaaS solution to enable new CX capabilities.
• Design and Code development
• Facilitate, participate and design workshops for digital solution
• Work coordination 3. Status reporting and project stakeholder management
• Requirements, design, build and configuration and sustainment documents.
• Status reports, budget reviews, technology risk and issues management
• Resource forecasting, and planning.
• Technology decision recommendations.

Apply