Customer Service Representative

We have in-house teams in product design, marketing, operations, retail and food service sales, supply chain, customer service, finance, IT, and HR. We support dealers, retailers, distributors, and restaurants across North America and internationally.

This role has heavy systems and email component and is not a high call volume call center environment.

• Enter daily orders from customers either through manual or EDI (electronic data interface) across a large product offering
• Work with a ticketing system to track customer orders and inquiries (Zendesk)
• Enter sample requests from customers to warehouses
• Respond to customer inquiries timely resolving product or service problems via email or phone
• Check daily open order and back-order reports to ensure products are being shipped
• Work with Manager for order availability/out-of-stock/shipping or other questions
• Work with internal systems for order processing to 2 warehouses
• Work with a new ERP system (Microsoft Business Central)
• Liaise internally with sales employees as needed for customer order questions
• Process warranty and defective product claims
• Understand all pricing processes working with Finance to release orders if on credit hold
• Escalate customer concerns when needed
• Assist other team members with daily distribution of work and for coverage

• Post-secondary education preferred
• 3 years of similar office customer service or inside sales experience supporting order entry and a variety of in-office customer support functions with a heavy systems interface
• Excellent written and oral communication skills to write clear emails to customers throughout North America and to respond to phone inquiries – most customer inquiries are by email
• Strong Microsoft computer skills and ability to quickly learn in-house systems
• Attention to detail is critical for inputting numerical accuracy for order processing
• Experience working in a team environment, demonstrating flexibility, adaptability and working in a high-volume, fast-paced environment
• Strong problem-solving skills to understand processes where customers may be experiencing issues and how to resolve issues internally
• Any additional language skills are preferred but not necessary

For more information about Browne Group Inc., please visit: www.browneco.com

If you require accommodation at any time throughout the recruitment process, please notify us.

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Aurora, ON L4G 3X8: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

• Do you have a reliable vehicle to commute to the address indicated on this job posting?
• From where and how long is your commute?
• What is your availability to start a new job?
• What is your salary expectation?
• Rate your level on Microsoft Excel from 1-10.
• What ERP systems do you have experience working on?

Experience:

• Customer service: 3 years (required)

Work Location: In person