[ref. u65397221] technical support specialist – information technology (IT) - Toronto

Overview

Languages

English

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Experience

3 years to less than 5 years

On site

Work must be completed at the physical location. There is no option to work remotely.

• Office building

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations

Experience and specialization

• MAC
• Linux
• JavaOS
• Servers
• Security software
• Programming software
• Web service design
• Database software
• Programming languages
• Mac OS
• MS Active Directory
• Data analysis software
• JavaScript
• MS Office
• MS Windows

Additional information

• Public transportation is available

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Organized
• Team player
• Ability to multitask
• Time management

Benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

• Group insurance benefits

• Parking available