Senior Manager, Data Analytics & Reporting
Job Summary
Job Description
What is the opportunity?
The Senior Manager, Data Analytics & Reporting is an integral member of the T&O Disaster Readiness team, using initiative and independence born of experience to keep the engine of our team running smoothly. The incumbent will collaborate across the DR Team to understand tooling requirements and changes to the DR program as well as enhancements to our system.We are a closely regulated group that must have accurate data and data management capabilities. We are looking for a self-starter who can learn and question, engage, and contribute to improving processes and help us evolve.
What will you do?- Manage our Data in ServiceNow-BCM as the resident expert
- Monitor for gaps, inconsistencies, and bugs – and work to fix them
- Coordinate with our internal team for requirements and our development team for progress
- Perform QA or UAT testing on completed stories (development)
- Coordinate with our Data Architect to ensure our system can be maintained and upgraded
- Escalate technical questions to support solutioning
- Learn about the DR program with a view to automation and future tool enhancement
What do you need to succeed?
Must Have:
- Min 2 years working in ServiceNow BCM module or 3+ years in ServiceNow (other modules)
- Experience in the Agile workflow process, especially as used in ServiceNow
- Experience in writing clear, concise development stories
- Experience in the financial industry or another heavily regulated industry
- Strong organizational skills to prioritize work and meet deadlines
- Experience in Disaster Recovery concepts and principles
- Experience using Tableau
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Post
#LI-Hybrid
#TechPJ
Job Skills
Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Personal Initiative
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2024-10-02
Application Deadline:
2024-10-31
Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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