Senior Manager, IT Enterprise Issues Management, Global IT Risk (Global Security)
Job Summary
Job Description
What is the opportunity?
As the Senior Manager, IT Enterprise Issues Management, you will be responsible to support the IT Enterprise Issues Management Program with the identification and risk management of IT Issues, providing monitoring and oversight of all identified IT and Cyber Security issues, including developing and maintaining processes to effectively assess IT Risk Issues and ensure the appropriateness of plans to mitigate IT risk to RBC.
What will you do?- Lead the effective oversight for the IT Issues management Program to provide Senior Management and other (internal/external) stakeholders with the ability to make risk informed decisions.
- Lead the effective assessment for self-identified IT findings (risk remediation or risk acceptance), including action/remediation plans for audit issues and risk findings to determine if a control deficiency or gap results from the finding/self-identified IT issue.
- Controls Consultation (design of net new controls) to provide recommendations based on best practices and lessons learned through IT issue management lifecycle.
- Lead the development, implementation and operationalization of processes related to IT issue management to enhance and align the IT Issue Management process in the IT Risk Issue Management application within Archer (both in terms of User Experience and Back End Design)
- Drive analytic insights and capabilities from IT Risk Issue Management (largest issue data set at RBC) to improve the RBC risk posture and inform spend.
- Act as the single-point-of-contact on the IT Risk strategy/roadmaps. Continually engage and communicate with senior business stakeholders on the progress and status of Initiatives within the portfolio of work so that their feedback is incorporated as part of portfolio level planning.
- Drive the execution of relevant IT Risk roadmaps and other related deliverables.
- Work with Business/Technology Leads to ensure that project deliverables achieve the business result that enables value creation. Provide superior client experience and strengthen relationships with all key stakeholders and partners.
- Ensure optimal delivery by removing barriers and obstacles that impact performance.
- Seek and promote innovative or improved methods of delivery and implement best practices while ensuring alignment with enterprise-wide Business & IT Architecture.
- Work with Finance team on costs (including amortization / depreciation) and resource availability / allocation and reconciliation.
What do you need to succeed?
Must-have:
- Excellent understanding of IT Risk space.
- Strategic skills to develop long-term visions and the ability to translate them into actionable roadmaps that are broadly accepted.
- A minimum of 5-7 years’ experience within the financial services industry, with experience working in a risk management capacity.
- Experience managing IT/Cyber projects with a high level of value (benefit/cost) and a high level of complexity and uncertainty; advanced project management knowledge including plan development and management, scheduling methodology, Agile or Lean Six Sigma (LSS) methodologies, program and project metrics analysis and status reporting.
- Excellent communication, relationship and vendor management skills.
- Organizational Change Management experience.
- General knowledge of industry best practices and internal methodologies.
- Certification/Membership in a Risk/Control organization such as ISACA, RIMS, CISSP.
- A strategic leader and thinker, able to develop short and long-term plans to execute strategic priorities.
- Strong organizational awareness, business acumen, and customer orientation.
- Excellent decision-making and problem-solving skills to analyze and resolve complex issues.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
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Job Skills
Business Continuity and Disaster Recovery (BCDR), Cost-Benefit Analysis (CBA), Cyber Security Management, Firewall Management, Information Security Management, IT Network Security, Operational Delivery, Problem Management, Process Management, Threat Management
Additional Job Details
Address:
330 FRONT ST W:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
- 5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-04-28
Application Deadline:
2025-05-30
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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