Parts & Production Coordinator - Ottawa

About CSN Brimell Collision

CSN Brimell has several Original Manufacturer certifications and is a “preferred” collision repair shop for most major insurance companies.

Summary

The coordinator is responsible for ensuring that all necessary parts are available, repairs proceed smoothly, and production targets are met.

Primary Objectives of the Role

Parts Management:

• Assist estimators with parts sourcing, pricing, and availability confirmation.
• Receive, inspect, and verify parts orders from vendors, ensuring correct quantities and undamaged shipments.
• Sign for deliveries and promptly enter parts into the management system.
• Mirror match parts to disassembled components or reference photos for accuracy.
• Organize and label parts with repair order (RO) information for easy tracking and retrieval.
• Monitor and track outstanding parts orders, ensuring timely updates on estimated time of arrival (ETA) and backorders.
• Process and track returns and credits for incorrect or defective parts.
• Maintain an organized and safe parts storage area in compliance with health and safety standards.

Production Coordination:

• Oversee the repair process from start to finish, ensuring timely and efficient workflow.
• Maintain a sense of urgency regarding completion targets and changing priorities.
• Distribute work among technicians to maximize efficiency and track productivity.
• Plan and prepare for scheduled repairs by ensuring necessary parts, paint codes, and equipment are ready in advance.
• Conduct regular production meetings to review work-in-progress (WIP), set expectations, and communicate priorities.
• Work closely with estimators and technicians to resolve issues and minimize production delays.
• Monitor shop cleanliness and ensure waste materials are disposed of according to shop policies.
• Ensure adherence to health and safety guidelines, including WHMIS and PIPEDA compliance.
• Arrange sublet services for additional repair needs, such as calibrations, tinting, PDR, and alignments.
• Assist in scheduling and balancing workloads to maintain shop efficiency.
• Maintain communication with front-end staff to ensure accurate updates for customers and insurance providers.

Requirements

Job Related Functional Technical Knowledge:

• Utilize Mitchell Connect and Audatex software
• Understand the flow of repair process in the shop
• In depth understanding of OEM Procedures
• In depth knowledge of Health and Safety guidelines

Qualifications, Experience and other requirements:

• Minimum 1-3 years of experience in an automotive or collision repair setting.
• Strong understanding of inventory management and automotive parts logistics.
• Familiarity with repair management systems (e.g., Summit, Mitchell, Audatex) is an asset.
• Knowledge of insurance Direct Repair Programs (DRP) and guidelines.
• I-CAR training or certification is an asset.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Valid ‘G’ Class (or equivalent) driver’s license with a clean abstract.
• Ability to lift up to 50 lbs occasionally.

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension

On-the-Job Exposure to the following elements:

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

Benefits

• Competitive compensation plans
• Collaborative team dynamic and Family-like atmosphere
• Supportive work environment
• Health and wellness initiatives
• Community involvement activities
• Exciting company events
• Employee purchase plans and company discounts

Schedule:

• Monday to Friday 8:00 am to 5:00 pm

Your professional journey is more than a series of job titles and responsibilities and we encourage your application even if you don’t meet all the qualifications. If you’re looking to further your career with a growing organization where you can use your knowledge, skills, and talents, then we are looking forward to hearing from you.

Drive Autogroup is an equal opportunity employer committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported. Should you require accommodation or support throughout the recruitment process, we will work with you to meet your needs.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process