Administrative Assistant

Location: Burlington

About the Position

Our client is seeking a skilled and compassionate Administrative Assistant to join their team in Burlington. This is an excellent opportunity to contribute your organizational skills and customer-focused attitude to help maintain a welcoming and efficient clinic environment.

• Respond to telephone and email inquiries compassionately and efficiently; forward relevant calls to the intake coordinator.
• Greet and assist clients upon arrival, ensuring consent forms are completed and creating a welcoming atmosphere.
• Complete intake calls with potential clients, answer questions, and assist in scheduling appointments.
• Process payments, distribute receipts, and support clients in understanding insurance coverage and payment options.
• Track all payments, handle reconciliation, and maintain financial records.
• Ensure confidentiality and compliance with PIPEDA/HIPAA when handling sensitive client information.
• Organize and maintain client files, including documentation updates and scanning materials when necessary.
• Assist in finalizing reports and delivering them to clients.
• Manage questionnaire distribution, track completion, and follow up with clients.
• Provide scheduling and administrative support to psychometrists and psychologists.
• Collaborate with the Clinic Director and Lead Administrative Coordinator as needed.
• Maintain office supplies and ensure the clinic remains organized and well-stocked.
• Support the clinic’s social media accounts (Instagram, Facebook, LinkedIn).