Front desk clerk, hotel

apartmentHoliday Inn Express Newmarket placeNewmarket calendar_month 

Overview

Languages

English or French

Education
  • Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting
  • Hospitality industry
  • Hotel, motel, resort

Responsibilities

Tasks
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Provide customer service

Experience and specialization

Computer and technology knowledge
  • Multi-line switchboard
  • Database software
  • Computerized bookkeeping system
  • Central reservation system (CRS)
  • Spreadsheet
  • Internet

Additional information

Security and safety
  • Criminal record check
Transportation/travel information
  • Public transportation is available
Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Standing for extended periods
Personal suitability
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Team player
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